Enterprise IT Support Officer (EITSO) - Dedicated Support

Secure our Nation, Ignite your Future

Currently, ManTech is seeking a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office (VPRO) in Herndon, VA. 

Responsibilities include, but are not limited to:

• Interact with end customers daily and must have appropriate interpersonal skills.
• Experience in the customer's classified and unclassified LAN infrastructure.
• Understanding both the current and future IP network architecture and standards.
• Performing high quality installation work in an efficient manner.
• Running and terminating cables to voice switch equipment.
• Installing and troubleshooting a variety of telephones at user locations.
• Working with users to resolve issues with telephone service.
• Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
• Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.
• Dressing cabling appropriately according to industry and Sponsor standards.
• Local travel may be required between customers buildings.
• May have supervisory responsibilities.

Hours of coverage:

Hours will depend on the specific team being supported.  Generally, requests are to provide support between the hours of 6:00 a.m. – 6:00 p.m. 

Basic Qualifications:

• Minimum 10 years of experience with implementation of the following infrastructure networks:
• Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
• Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).
• Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.
• Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
• Experience reading and understanding cable run lists.
• Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
• Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.
• Ability to work with engineering personnel to assist them with any technical issues encountered.
• Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. 
• Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills. 
• Ability to embrace diverse technical disciplines and excellent customer service skills. 
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
• Attention to detail, leadership, and collaborative and independent work process.
• Demonstrated problem solving and technical skills to resolve critical IT issues.
• Must be a self-starter, work independently, and work with a clear and defined mission.
• Must demonstrate ability to thrive and succeed in a challenging environment.
• BA/BS and 7 years of experiences, or a combination of education and work experience equivalent to 11+ years.

Preferred Qualifications:

• VoIP Telephone Installation experience.
• Related work experience in a technical help desk position and IT hardware and cabling installation.
• IAT III certification.
• Experience with ServiceNow ITSM & ITOM.
• ITIL® v4 Foundation, or higher, certification.

Security Clearance Requirements:

• Current/active TS/SCI with Polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Must be able to move/traverse within and between buildings and offices.
• Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 
• Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts. 
• Ascends/descends a