Date Opened: Tuesday, November 18, 2025 12:00 AM

Close Date: Tuesday, December 02, 2025 12:00 AM

Department: Innovation and Technology Department

Salary: $91,736.00 - $114,670.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Workday and Application Security Administrator is responsible for managing security across the Workday ecosystem, including a diverse portfolio of third-party HR, Financial, Procurement, and Budget applications. This role ensures secure, compliant access by configuring roles, security groups, and permissions, and by maintaining domain and business-process security policies. Key responsibilities include user access management, security audits, issue resolution, and integration support. The administrator also documents security processes and stays current with system updates and best practices to maintain a strong security posture, identify cross-functional impacts, and mitigate risk to the City’s applications under their purview.

Essential Duties & Responsibilities

Access Management:

• Manages Workday user-based and role-based security policies and permissions to ensure appropriate access based on job responsibilities and tenant access

• Configures and manages domain and business process security policies and workflows, ensuring alignment with organizational processes.

• Supports the setup of integration security for ISSGs (Integration System Security Groups) and ISUs (Integration System Users) to ensure Integrations run without dependency on named users for sustainability.

• Applies critical thought and deep knowledge of Workday security architecture, including domain and business process security, to all responsibilities.

• Understands and applies compliance standards and audit requirements related to system access and data security.

• Troubleshoot access issues and resolve security-related incidents promptly, with a keen eye for downstream and/or cross-functional impacts.

• Understands event-driven role updates and workflow-based security implementations.

• Analyzes and interprets security requirements and translates them into system configurations.

• Applies consistent attention to detail for accurate role assignments and audit documentation.

• Effectively collaborates across teams to support internal and external stakeholders within I&T and across key functional areas of HR, Finance, Procurement, and Budget, aligning security with business processes.

• Conducts regular tenant management activities, including maintenance windows, tenant refresh planning and execution, data scrambling, authentication and proxy policy management, and other activities in support of secure deployments and change control procedures across the ecosystem

Application Support, Maintenance, and Enhancement:

• Troubleshoots and resolves security-related issues for users in a timely manner.

• Documents security incidents, resolutions, and lessons learned to improve future processes and response strategies.

• Assists functional teams in implementing organizational enhancements while ensuring Workday security configurations remain accurate and compliant.

• Applies deep understanding of Workday system architecture and how security configurations interact with organizational changes.

• Thoroughly documents standards and applies familiarity with incident response protocols.

• Applies keen troubleshooting and diagnostic skills for resolving access and configuration issues.

• Effectively communicates with end users to educate on security features and best practices.

• Analyzes and documents incidents for continuous improvement. 

• Effectively prioritizes incoming requests across multiple platforms to manage upd