Lead Front Desk Agent
Marriott Vacations WorldwideAbout the role
Regular Full-time position
Shift:1st/2nd: Must be available weekends and holidays
Hourly Wage: $21.20
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parking
Work shoe credit through Shoes for Crews twice a year
Winter coat/jacket provided upon request
Hats are provided for those working outdoors, as needed
Associate Discount available for on-site Marketplace
“Way to Go” (WTG) Incentive - every 15 WTG, receive $50 on Wisely card
Quarterly celebrations, Associate/Leader of the Quarter, Associate Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
As a Lead Guest Services Associate, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
Assists management with training new associates or hourly duties as needed.
Guest Experience and
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