Associate Director, Field Access Manager, Immunology - South Central - North

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title:  Associate Director, Field Access Manager, Immunology

Location: South Central - North (residing in DFW Metro Area)

Job Description:

As a customer-facing, field leadership role (1st line leader), the Associate Director, Field Access Manager, Immunology supports key accounts, enhances efficiency, and streamlines patient access. Reporting to the Field Access Director, this position involves managing a team of Field Access Managers, oversight of Biologic Coordinator speaker programs, handling complex cases, partnering with IDN/Hospital initiatives, identifying opportunities, implementing process improvements, and leading special projects. The AD-FAM also plays a key role in training and collaborates with cross-functional partners to ensure effective communication and collaboration. Additionally, this role covers regional vacancies, ensuring consistent support and coverage across the assigned territory.

Key Responsibilities:

• Manage and develop the performance of the Field Access Managers in respective area, support the execution of strategic and tactical initiatives, monitor and manage the team’s performance, adherence with program business rules, serve as an escalation point for field-based access issues, work collaboratively with Regional Sales Managers, Area Sales Directors, Market Access and Patient Services. 

• Recruit, on-board, train and develop Field Access Managers.

• Support the evolution of the Field Access Management team as the role develops and patient, business and market needs evolve.

• Monitor appropriate metrics to measure and coach to top performance.

• Review on-going educational needs and provide support as needed in collaboration with FAM training team.

• Provide additional support and pull through to Tier 1 accounts based on volume, graduation and cycle time rates.

• Routinely meet with Tier 1 & Tier 2 accounts to identify opportunities for efficiency, support FAM messaging and streamline patient access.

• Support Biologic Coordinator Speaker Program: Train speakers, support education to influential BCs, assess program execution.

• Liaison between the Field Access Manager team and Vendor Partners: Complex case and escalation management.

• Identify opportunities in various channels: Large IDNs, Group practices, Private equity groups.

• Operationalize process improvements with a goal of obtaining patient access faster.

• Support on-boarding and training: new hires & on-going skill and messaging development.

• Lead special projects: HUB related projects, Training, Marketing, Reporting.

• Liaise with multiple cross-functional partners:  Sales, market access, reporting, Patient Services.

Skills and Qualifications

• Bachelors Degree Required

• 5+ years Field Access Experience pharmaceutical industry; dermatology and/or biologic experience preferred

• 3+ years Leadership Experience

• 3+ years of experience working with a Specialty Pharmacy or Hub

• Vendor m