Sr Analyst, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role partners closely with cross-functional leaders to drive operational rigor, analytical insight, and execution excellence across the business. The Senior Business Operations Analyst supports strategic planning, performance management, and continuous improvement initiatives by translating complex data into actionable insights and recommendations.

The role operates with a high degree of autonomy, navigating ambiguity to solve complex business problems and influence outcomes across stakeholders. Success requires strong analytical skills, structured thinking, and the ability to balance strategic priorities with hands-on execution in a fast-paced environment.

Job Description:

Essential Responsibilities:

• Independently plan and execute operational processes.
• Collaborate internally to optimize workflows and drive process improvements.
• Influence the quality, efficiency, and effectiveness of business processes.
• Determine appropriate actions while considering alternative solutions.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Create, analyze, maintain, and report on performance measures and key performance indicators (KPIs).

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities

• Partner with Finance, Product, and Operations teams to support planning cycles, forecasting, and operational reviews

• Develop executive-ready analyses, dashboards, and performance narratives to support leadership decision-making

• Lead cross-functional initiatives aimed at improving scalability, efficiency, and customer outcomes

• Identify process gaps and recommend data-driven improvements across operational workflows

• Support ad-hoc strategic projects and business deep dives as priorities evolve

Preferred Qualifications

• 4+ years of experience in business operations, analytics, strategy, consulting, or a related role

• Strong analytical skills with experience using data to inform decisions and influence stakeholders

• Advanced proficiency in Excel/Google Sheets; experience with BI tools (e.g., Tableau, Looker) a plus

• Excellent writte