Senior Facilities Manager & Operations Manager

<p> </p> <p> </p> <p>Job title:                          Senior Facilities Manager &amp; Operations Manager (m/f/d)</p> <p>Reports to:                      Business Director  </p> <p>Based at:                         Ingolstadt Village</p> <p> </p> <p> </p> <p> </p> <p>POSITION SUMMARY</p> <p>The role holder is accountable for ensuring landlord owned assets are maintained to a high standard, cost effectively, through appropriate safe systems of work (SSoW) and a low impact to the environment.</p> <p>They will also be accountable for managing Security and Housekeeping third party contractors. </p> <p> </p> <p>KEY RESPONSIBILITIES</p> <p> </p> <ol> <li>Facilities Management</li> <li>Asset maintenance</li> </ol> <ul> <li>Centrally owned FM standards are applied effectively at the Village, complemented by local FM procedures being in place and complied with, covering FM operations. Compliance covers VR employees and maintenance suppliers.</li> <li>Responsible for SSoW (e.g., PTW) being in place and applied as appropriate to all maintenance jobs, with appropriately qualified / trained personnel.</li> <li>FM supplier contracts are managed effectively through performance management to ensure Health &amp; Safety (H&amp;S) standards are met and service standards are being delivered to agreed SLAs</li> <li>Accountable for the effective operation of Planon. The operation of Planon includes, but is not limited to, reactive maintenance, planned preventative (PPM) maintenance, hazard identification, PTW issuing, and health &amp; safety near miss and incident management.</li> <li>Ensures that Planon’s configuration doesn’t deviate from the Collection-wide standard</li> </ul> <p> </p> <ol start="2"> <li>Data</li> </ol> <ul> <li>Accountable for ensuring asset data is complete and accurate in Planon and the Information Management System. Asset data includes, but is not limited to, the village asset hierarchy, asset register, PPM schedules, as-built drawings, distribution board schematics, and O&amp;M manuals.</li> <li>Data (metrics and reports) is generated through Planon, demonstrating current levels of performance. The data is used to make informed decisions for continuous improvement and addressing service issues.</li> <li>Performance reports, demonstrating FM service quality are generated and shared with key internal stakeholders</li> <li>Monitoring utilities (electricity, gas, and water) and issuing reports on energy consumption of landlord assets</li> <li>Ensure Planon is used to provide real time updates on job status to colleagues and suppliers</li> <li>Collate / provide data as requested for sustainability assessments and reporting (e.g., BREEAM In Use, GRESB, EPC, CRREM)</li> </ul> <p> </p> <ol start="3"> <li>Compliance</li> </ol> <ul> <li>Team members (VR and suppliers) are skilled to comply with SSoW and statutory requirements, including refresher training at appropriate intervals</li> </ul> <ul> <li>Lead regular reviews of FM’s risk assessments and method statements</li> <li>Regular internal H&amp;S audits are conducted, providing assurance that SSoW are being complied with</li> <li>Provide reports to stakeholders on any agreed compliance metrics (e.g., H&amp;S reporting through Planon)</li> <li>Front up any external audits / inspections from local authorities / statutory bodies.</li> <li>Contribute to / support any H&amp;S related investigations</li> <li>Lead on village compliance to the Group Health and Safety Standards</li> <li>Lead on Village Security contract, compliance and resourcing </li> <li>Lead on Village Housekeeping and Landscaping contracts and resourcing </li> </ul> <p> </p> <ol start="4"> <li>Capital investment</li> </ol> <ul> <li>Develop and maintain a 10 year capex plan, based on condition reports and asset data, to ensure the planned replacement of existing assets before their end of life</li> </ul> <ul> <li>Propose and / or evaluate Village asset enhancement projects, and through the FM team, project manage those that are supported</li> </ul> <p> </p> <ol start="2"> <li>People</li> </ol> <ul> <li>Line manage direct reports (FM manager; FM system and data manager)</li> <li>The FM point of contact for the Business Director</li> <li>Communicate effectively and develop positive relationships with key business stakeholders</li> <li>Work collaboratively with all VR colleagues and maintenance suppliers</li> <li>Actively engage in My Story development with your direct report and line manager to maximise potential and support succession planning</li> <li>Ongoing continual professional development of direct reports and oneself, to ensure high service quality is maintained</li> </ul> <p> </p> <ol start="3"> <li>Continual Improvement</li> </ol> <ul> <li>Adopt a growth mindset and promote continual improvement, through proactive analysis of Planon data</li> <li>Highlight, identify, assess and resolve problems that arise in order to mitigate issues</li> <li>Contribute to the development of Operations strat