People Operations Partner

At Airwallex (airwallex.com), we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform.

If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us!

This is a brand new role to join our growing team that will partner with Airwallex employees and managers across the US region. You will provide tactical and strategic expert guidance and data-driven insights to help people leaders achieve growth objectives and drive a high performance, engaged culture. This is an ideal role for someone who likes to build things from the ground up, take on key projects and likes to execute. By forming effective relationships with people across the business you will drive forward new initiatives, resolve blockers to success and advocate for improvements at both a local and global level.

The People Operations Partner supports overall HR functions and objectives. This includes recruitment, employee relations, performance management, benefits administration, training and development, and compliance with relevant employment laws.

Responsibilities include:

• Onboarding/Offboarding:

  • Manage the onboarding/offboarding process 

  • Collaborate with hiring managers for onboarding plans

  • Coordinate and conduct new employee orientations

• Employee Relations:

  • Address employee relations issues and conduct investigations when necessary

  • Provide guidance and support to employees on HR-related matters

  • Promote a positive workplace culture and support employee engagement

• Performance Management:

  • Support the performance process

  • Provide feedback and guidance on performance improvement

• Benefits Administration:

  • Administer employee benefits programs, including health insurance, retirement plans, and other perks, including the commuter benefits program and LOA 

  • Assist employees with benefits-related inquiries and issues

• Training and Development:

  • Identify training needs and coordinate training programs

  • Help facilitate training sessions on various HR-related topics, such as performance cycle training and engagement survey results

• HR Compliance:

  • Ensure compliance with local, state, and federal employment laws

  • Stay updated on changes in labor laws and regulations

  • Prepare and maintain HR records and documentation

• HR Policies and Procedures:

  • Develop, implement, and communicate HR policies and procedures

  • Ensure consistent application of policies across the organization such as our Employee Handbook

  • Reduce risk and ensure regulatory compliance by maintaining knowledge of legal requirements related to day-to-day employee management and understanding when to escalate issues

• Other: 

  • Work with our PEO on processing the US payroll twice a month (semi-monthly) 

  • Work with our immigration law firm to process and manage all immigration cases and mobility cases for the US

  • Partner with the People Team across the globe to gain alignment on people philosophy and programs where achievable and localize programs as needed

What you bring:

• Have at least 3+ years of experience as an HR professional in a fast-growing startup environment. You’ve been both an executor and a leader, and are excited to do both again. You have accumulated tremendous pattern recognition from your experience, but you also have vision and conviction on how you’d like to do things differently when designing the People Ops function from the ground up

• Are a masterful, precise, and tactful communicator. You can sell the Airwallex vision, engage professionally with candidates across all levels and functions, and convey complex information eloquently

• Act as an “owner”, and drive initiatives forward autonomously, looping in others as needed for input, delegation, or support with key decisions. You’re great at proactively giving visibility on your work’s status, progress, or blockers

• Have extremely high EQ. You are great at reading the room, picking up the unsaid, and tailoring