Technical Content Developer

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

Job Description

Shopify is look for a talent Technical Content Developer to join our Technical Learning and Development team. This role enables our merchant-facing technical teams to have the right knowledge and know-how to deliver exceptional experiences for merchants.

Our Technical L&D team plays a critical role in designing, building, and scaling resources, programs, and initiatives for pre and post-sales technical needs. This new role will have a significant impact on Shopify merchant growth, through the development of in-depth technical training primarily for internal enterprise technical audiences.   

The Technical Content Developer will: 

• Develop Training Materials: Create deeply technical content and assets including online courses, exams and practical assignments for impact.
• Deliver Training: Deliver sessions in various formats such as live, virtual, group training. 
• Assess learner performance: Develop and administer knowledge checks and practical assessments that measure learner performance. 
• Evaluate training effectiveness: of training programs by analyzing learner feedback, performance metrics and business outcomes.
• Collaborate: with subject matter experts to ensure that training materials and assessments accurately reflect technical concepts and skills.
• Stay up up to date with industry trends: and best practices in technical training, and incorporate new approaches and technologies into training programs where appropriate

Qualifications

• Experience in a technical customer facing role, preferable in a SaaS company with an understanding of “under the hood technology”
• Demonstrated ability in creating technical content and courseware using instructional design frameworks, and adult learning best practices
• Deep technical knowledge of the Shopify platform and a thorough understanding of enterprise tech stacks
• Exceptional problem solving skills
• Strong time management skills with the ability to effectively prioritize where, and how you spend your time
• Demonstrated ability to manage stakeholder expectations 
• Ability to thrive in an ambiguous, rapidly changing environment

Nice to have:

• Familiarity with Challenger Sale, and “tell show tell” D2W demo methodology
• Familiarity / experience with learning management and content management systems
• Love of finding out how things work, and pushing technology to find new workarounds

Tools of our Trade: 

• Shopify, Salesforce, Gong, Guru, G-Suite, Rise Articulate/Storyline, Github, Asana, Figma, Mode, Workplace x Meta

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

Additional Information

All your information will be kept confidential according to EEO guidelines.