Multi-Line Claim Representative II

Overview

Multi-Line Claim Representative II – Auto Liability & Bodily Injury

 

Location: Remote (Dallas, TX Region Preferred)Schedule: Monday – Friday, 8:00 AM – 4:30 PMSalary Range: $65,000 – $75,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation, evaluation, negotiation, and adjustment of assigned auto liability, bodily injury, and property damage claims within a multi-account environment. This role manages claims from assignment through resolution while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

 

This position primarily supports municipality and public entity accounts, with the majority of claims arising in Texas. The successful candidate will manage a caseload of approximately 125 claims with moderate complexity, requiring strong organizational skills, sound liability analysis, and the ability to make timely claim decisions.

 

We are seeking an experienced adjuster who can confidently handle bodily injury claims, negotiate with represented and non-represented claimants, and effectively manage first- and third-party auto liability exposures. This is a fast-paced environment where responsiveness, quality file handling, and excellent client service are critical.

 

 

Responsibilities

 

When we hire adjusters at CCMSI, we look for professionals who take ownership of their files, communicate proactively, and consistently deliver fair, timely claim outcomes while maintaining strong relationships with clients and claimants.

Key Responsibilities

• Investigate, evaluate, and adjust auto liability, bodily injury, and property damage claims in accordance with Corporate Claim Standards and client-specific requirements
• Manage claims from assignment through resolution, including represented and non-represented bodily injury claims
• Conduct liability investigations and determine appropriate claim strategies
• Establish and maintain reserves within authority levels
• Evaluate medical records, bills, repair estimates, legal documentation, and other claim-related expenses
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Authorize claim payments within established authority
• Coordinate with defense counsel and vendors when appropriate
• Identify and pursue subrogation opportunities
• Maintain timely and accurate claim documentation and diary management
• Prepare claim reports, reserve analyses, and client communications as needed
• Monitor files in accordance with service commitments and client expectations
• Deliver responsive, high-quality service to clients and other stakeholders

 

Qualifications

 

Required Qualifications

• 5–10 years of claims handling experience or equivalent education and proven claim handling performance
• Strong experience handling auto liability and bodily injury claims
• Experience evaluating and negotiating both represented and non-represented bodily injury claims
• Experience handling first-party and third-party auto liability claims
• Ability to independently manage a caseload of approximately 125 claims
• Strong liability investigation, negotiation, and claim resolution skills
• Proven ability to make sound liability and settlement decisions with minimal supervision
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Active adjuster license in home state or designated home state required
• Ability to obtain and maintain additional licenses as required
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