Associate Client Manager – Platform Adoption Focus—Strong Technical Aptitude Required

Job Description

Associate Client Manager – Platform Adoption Focus—Strong Technical Aptitude Required

Reference ID: REF25310I

Location: Remote (but must be US-Based)

About this job

As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has in-depth knowledge of the customer’s business and industry that enables you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

Responsibilities

Specifically, for this role, there is a need for an associate with a technical skill set who understands our processes and solutions end to end that also understands customer needs and how they use our tools.

• Work closely with customer-facing Customer Success associates to address customer needs and deliver on their asks—with focus on delivering on analytic needs of customers via the platform
• Partner with customers to set objectives that drive business impact/maximum value
• Understand the industry and issues a customer is facing
• Build and maintain enduring relationships and deep expertise
• Understand client structure and organization to enable service strategy
• Leverage NielsenIQ solutions and apply industry knowledge
• Conduct issue-based analyses with clear insights and actionable recommendations
• Drive thought leadership with customers, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Facilitate clear day-to-day communications with customers, demonstrate empathy 
• Ensure on-time delivery of solutions to achieve forecasted revenue on-time 
• Ensure deliverables are outcome focused and connected to business objectives
• Work with internal partners to ensure timely delivery of monthly data and reporting

Qualifications

Are you a passionate, savvy salesperson, with a deep sense of urgency and accountability to deliver against financial targets? Are you an excellent people leader with the ability to support, mentor and inspire creative solution selling? Can you effectively tell a story that captures the audience, regardless of what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team, within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?

• 3+ years relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
• College/University Undergraduate or Master’s Degree 
• Prior experience with NielsenIQ data (Retail Measurement, Panel), applications and platforms (Connect, AOD, CASE)
• Highly proficient in Microsoft Office, experience with BI a plus (PowerBI, Tableau) 

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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