REGIONAL DIRECTOR OF OPERATIONS, Housekeeping and Plant Operations, Mid-Atlantic

​Salary:  $120,000

Other Forms of Compensation: Bonus 

Pay Grade: 16 

 

Coreworks, LLC provides our clients and their residents with facility support services – housekeeping, laundry, plant operations, maintenance, transportation, and security – that uphold the same distinctive level of service and hospitality culture that clients currently enjoy from Unidine.

Backed by our hospitality-centric culture and customer service philosophy, we are rooted in responsiveness and flexibility. At the heart of it, we’re solution builders, with a dedicated focus on resident experiences and backed by deep expertise and vast perspective.

 

Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

The ideal candidate will have contract P&L experience with multi-unit/multi-site housekeeping, plant operations and maintenance (POM) facilities management, environmental services(EVS) for Senior Living or Acute Care Settings.

Working as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:

• Plans and advises the operation of the assigned accounts in support the Key Performance Indicators
• Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
• Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

• Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience
• Proven ability to manage a team of six or more manager-level team members
• Minimum of two years’ experience in multi-unit contract housekeeping/EVS/support services management
• Experience with multi-unit housekeeping/EVS/support services management with a combined managed volume of $3 million or greater
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills

 

Apply to Unidine today!

Unidine is a member of Compass Group USA 

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.