FRONT END MANAGER

Job DetailsJob Location: Stanley, WI 54768Position Type: Full TimeJob Shift: AnyJob Description

The Front-End Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.




Duties & Responsibilities


Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 
Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists 
Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise 
Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise 
Scheduling break/mealtimes to ensure coverage throughout the day
Assist with accurately and efficiently checking out customer orders 
Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
Assist with store promotional sales events as needed
Assist with the training and mentoring of new associates at the Customer Service Desk 
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other Customer Service duties as needed




QualificationsRequired Qualifications


Must be a minimum of 18 years of age due to handling wine and spirits 
Prior experience in customer service, cash handling and leadership experience is required
Ability to provide clear direction and delegate responsibilities to a team 
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure 
Ability to work effectively in a fast-paced environment 
Excellent communication, organizational and planning skills 
Ability to make independent decisions regarding department needs and priorities 
Strong verbal and written communication skills
Strong sense of urgency, time management, prioritization and multitasking skills
Strong computer skills, working knowledge in Microsoft Office product suite
Excellent attention to detail 
Excellent problem-solving and conflict resolution skills 
Exceptional customer service skills 
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts 
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift to 50 pounds