UX Research Intern, Product Development

The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to support cross-functional product development and alignment. We’re a highly-motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

This is a full-time remote internship based in the USA. You will report to a Smartsheet Manager for 10-12 weeks over the summer months. The rate of pay for this role is $30.00 hourly.

You Will:

• With support from your manager, lead at least one research project in a product area from end to end.
• Support everyday research activities such as writing research plans, recruiting participants, running sessions, note-taking, and data analysis.
• Present research findings to the product team and key stakeholders including UX designers, product managers, and engineers.
• Learn about the tools and applications UX researchers use.

You Have:

• Familiarity with UX research methodologies such as usability testing, interview and surveys.
• The qualities of a self-motivated, detail-oriented team player.
• Curiosity about the world of design and product.
• Compelling communication and presentation skills.
• You are pursuing or have completed an undergraduate or graduate degree in Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, and/or have relevant project experience (e.g. academic research, coursework, past experience, volunteer, personal projects, or equivalent). 
• Can provide a sample UX research project, such as a study, heuristic review, or similar. This may be from professional, academic, or volunteer work.
• Pacific or Central working time zones preferred.
• Must be legally eligible to work in the US on an ongoing basis. 

Equal Opportunity Employer:

At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!

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