Client Manager II

Company Description

Vericast is a premier marketing solutions company that accelerates profitable revenue growth for the thousands of businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.  We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.  For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

Job Description

The Client Manager II plans, coordinates and manages the execution of direct marketing and digital campaigns primarily customized solutions on behalf of the client and in support of client business objectives and prepared strategic plans; serves as the primary point of daily contact for the client with regard to specific projects which often involves coordination across multiple Vericast locations; and fosters a positive client-company relationship. This is a fully Remote position.

KEY DUTIES/RESPONSIBILITIES

• Act as a consultant to the client for development and management of HC programs/solutions. Serves as the liaison with the production scoping and pricing process on a project basis by: identifying upsell opportunities, coordinating the generation of cost estimates, PWOs/proposals and answering client questions on product or capabilities.
• Serves as the liaison with the Business Development Executive and Strategic Account team assigned to a client project by, reviewing strategic briefs and coordinating client and team approval, managing changes in strategy throughout the term of a project notifying team members and facilitating discussions with the client; and notifying Business Development Executive of discrepancies in job progression or critical events on projects to ensure client satisfaction and manage overall client relationship.
• Maintains documentation related to individual direct marketing and digital campaign projects by, opening jobs in Advantage, maintaining project notes and online folders for all assigned jobs, maintaining status reports for assigned projects and distributing to team members, developing written communication to inform team members of any changes in their project roles, maintaining client edit and approval documents on such items as creative work and data processing reports.
• Serves as the liaison with the Analytics and Data Services processes on a project basis by, assisting in writing data processing (dp) specifications, coordinating client review and approval of dp specifications, and reviewing data processing audits such as source file audits interim audits selection audits and mail file audits.
• Serves as the liaison with the Creative process on a project basis by, reviewing creative copy and concepts for support of client strategic objectives, coordinating client revisions and subsequent approvals, and coordinating the internal routing of creative documents for quality checks.
• Manages project process through the implementation of company processes and procedures in order to meet established client deadlines, communicates timelines to project team members and updates as necessary, manages client budgets and project expenses and ensures quality control throughout each stage of the process.
• Serves as the main point of contact for the client regarding project initiatives (all teams – marketing dp operations purchasing etc.); by channeling all project-related communications with the client outside vendors internal team members and other company staff members; schedules and leads meetings / conference calls with the client and team members to review project initiatives and communicate updates on the progress opportunities and financial implications of activities (some meetings may require travel to the client site and formal presentations). Deepen the client relationship through meaningful engagement.
• Performs other duties as required or assigned which are reasonably within the scope of the duties above. In increasing order of supervisor’s ability to reassign duties as an accommodation.
• Equipment / Software Utilized: Personal computer, utilizing a Microsoft Windows environment: Word, Excel, Access, Power Point, Lotus Notes, Phone, Calculator, Fax machine and Photocopier.

Qualifications

EDUCATION

• Bachelor’s degree in marketing communications or a related field or required knowledge skill and mental