CORe Emergency Medical Technician - (Not Ambulance Response)

Job Details

Job Location: Bearss Home Office - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Health Care

Position Summary

The Crisis Center of Tampa Bay provides help, hope, and healing to individuals facing serious life challenges, including substance use disorders, mental health crises, and medical emergencies. The Coordinated Opioid Recovery (CORE) Emergency Medical Technician (EMT) plays a key role in the Community Paramedicine program through patient outreach, engagement, and follow-up care. This position focuses on proactive, patient-centered care to reduce opioid overdose, improve health outcomes, and connect individuals to appropriate treatment services for Opioid Use Disorder (OUD).

 

Strategic/Transformational Duties and Responsibilities

• Provides exceptional customer service and patient care under the direction of the CORE Community Paramedic for patients facing crisis from Opioid Use Disorder in a safe, courteous and professional manner.
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

 

Transactional/Administrative Duties and Responsibilities

• Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
• Arrives for scheduled shift on time and ready to perform duties.
• Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly vehicle and ensures the vehicle and equipment are clean, stocked, organized, and response-ready.
• Provides quality patient care under the medical direction of the program’s physician, operations manager, and the CORE Community Paramedic, including vital assessments and medication administration as per protocol.
• Conducts follow-up visits for patients enrolled in the CORE Community Paramedicine Program, ensuring continuity of care and adherence to treatment plans.
• Assists in the induction and stabilization of patients on Buprenorphine for Opioid Use Disorder treatment under established protocols.
• Educate patients on harm reduction strategies, medication adherence, and available community resources.

• Engages in public outreach surrounding the Opioid Epidemic and distributes naloxone and educates patients and community members on opioid overdose prevention.
• Work collaboratively with EMS, hospitals, and community partners to coordinate care and referrals for long-term treatment.
• Maintain accurate and timely documentation in electronic patient care reporting (ePCR) systems to ensure compliance with local, state, and federal regulations.
• Maintains thorough working knowledge of the vehicle and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. 
• Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
• Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
• Performs other such duties as may be assigned by the on-duty Community Paramedic.

 

Required Competencies

• Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External)