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Administrator - Customer Training (m/f/d)
AdvantestBöblingen, Germanyfull_timeVerifiedPosted 29 Oct 2025
About the role
- Represent Advantest internally and externally in all training matters.
- Coordinate and own (plan, prepare, execute) all training matters self-deployed.
- Interact with cross functional teams - business unit, support, sales, finance and customers.
- Coordinate training demand with customers, negotiate trainers, manage logistics.
- Assist and advise customers in all training matters - course selection, booking, registration etc.
- Handle challenging situations and negotiations with customers.
- Ensure successful training execution and customer satisfaction in a well-prepared environment.
- Contribute innovative ideas, process improvements, document process flows alogin with automation and digitalization.
- Coordinate training subcontractors and trainer development.
- Assist in training quote generation and be responsible for correct invoicing.
- Maintain local training infrastructure and coordinate overall training assets.
- Coordinate training EMAIL account timely, professionally with all stakeholders.
- Coordinate new training releases and logistics based on training roadmap.
- Coordinate feedback, reporting and ensure to keep training quality at highest level.
- Maintain and update training WebPages.
- Prepare highlevel reports and presentations for management and stakeholders.
- Own and support Advantest’s customer training management system “Customer Training App”.
- Contribute, collaborate and drive worldwide and local training management meetings.
- Coordinate internal and external communication.
- Assist for general administrative support and secretarial duties.
- Commercial degree / industrial apprenticeship
- Excellent written and verbal communication skills in English and German.
- Expertise in using Microsoft Office, Adobe tools
- Required: Outlook, Excel – (Tables, Formulas, Pivot, Charts), PowerPoint, Word, SharePoint, Adobe Acrobat)
- Preferred: OneNote, PowerBi, PowerAutomate, Excel – (Data Model, VBA, MailMerge, Macros)
- Customer-first attitude and ability to manage challenging situations and negotiations in a positive way.
- Ability to learn and adopt to new IT tools, processes and tasks.
- Billing and order management experience.
- Strong team player and open communicator.
- Ability to effectively plan own and drive tasks.
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