Technical Writer (ESOM SAM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Technical Writer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. 

A Technical Writer must have experience in explaining highly technical data and information in simplistic grade school language for end users of IT systems and projects. The Technical Writer must be able to use a variety of word processing, spreadsheet, graphics, and scheduling tools. Reporting to the Asset Management and Logistics Lead you will be responsible for the development of training and project documentation associated with governance,  standard operating procedures, product features and asset data reports. A Technical Writer has the expertise to explain complex information in a clear and concise manner, engaging with stakeholders across the VA. Candidate should be comfortable in a rapidly changing environment with competing and shifting priorities. 

Location: This position will be performed remotely and will support Eastern Time working hours.

Responsibilities: 

• Provide technical writing support to include creating, editing, standardizing and error-free, publishable content. 

• Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat. 

• Use Microsoft Visio to create complex workflow diagrams and process models, as well as lead process owners in developing documentation for OIT work products and maintain SharePoint workflow processes integrated with Microsoft Outlook. 

• Collaborate with communications to release periodic mailers associated with product features, best practices and governance.  

• Provide support with meeting facilitation, note-taking, ensuring Section 508 compliance, and developing reports using PowerBI. 

• Analyze IT business and information processes to identify risks and opportunities for increased efficiencies and provide recommendations to improve OIT business processes. 

• Respond to customer inquiries regarding business-related matters, gather data for annual business planning, and provide timely updates on the status of assigned tasks. 

• Work on special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses. 

• Prepare business cases for IT solutions, present findings and recommendations to various audiences, and use the standard OIT change management system for managing assignments and work products. 

• Prepare an Annual Documentation and Process Improvement Report on communications effectiveness, business process optimizations, and documentation updates. 

Requirements

• Associates or 2 years of Technical School - in computer science, electronics engineering or other engineering or technical discipline 

• 2+ years of relevant Experience 

• 4 years of additional relevant experience may be substituted for education 

• Possess effective verbal and written communication skills 

• Has excellent organizational skills and attention to detail 

• Ability to work collaboratively with other team members and the project manager to determine delivery of the customer’s priorities 

• Ability to synthesize and analyze data, across different functions, multiple systems, internal and external sources 

• Advanced understanding of MS project, MS PowerPoint, MS Excel, SharePoint 

Clearance requirement 

• US Citizen or Green card holder 

• Willing and able to get a Public Trust Suitability clearance 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and deliveri