Customer Service

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Assistance to Knoll Studio Dealers and sales reps - pre/post sales

• product information (prices, technical features, estimated delivery times, ...)
• information on orders in progress (production status, delivery ...)
• request prices and feasibility of custom products
• onboarding new customers
• Repairs and spare parts
• samples

Order entry:

• Creation of master data
• Order entry

Order management

• Management of the procedures following the order entry (order changes, delivery times, customer material management)
• Bridge with planning, technical office, local logistics, accountancy, marketing
• Request / preparation of special certifications
• Preparation of export documentation

Complaints and disputes management

• complaint analysis: collection of information and material necessary to arrive at an accurate description of the problem reported by the customer.
• Bridge with the factory / sales to identify the best solution to resolve the customer's complaint
• Follow up of the complaint resolution with the customer / sales rep

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree or equivalent diploma.
• About 5 years of experience in international customer service
• Fluent in English and Italian (spoken and written).
• Strong communication skills and customer orientation.
• Excellent ability to handle customer requests.
• Organizational skills and ability to manage multiple requests simultaneously.
• Attention to detail and precision.
• Ability to work independently and in a team.
• Problem-solving orientation and ability to find solutions.
• Proactivity and flexibility
• Aptitude to work in a fast-paced environment

It is considered a plus:

• Previous experience in the furniture industry or logistics.
• Very good knowledge of German or French
• Excellent knowledge of the Microsoft Office suite (Excel, word)

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.