Customer Service Representative - Content Moderator

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Content Moderation Rater do?

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Content Moderation Rater.

Note: Must work On-Site at New Braunfels TX Location

As a Content Moderation Rater, you will work with and guide customers (via phone, chat, and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.  

Do you have what it takes to be a Content Moderation Rater?

As a Content Moderation Rater, you will:

Responsibilities/Duties:

• Assist our community and help resolve inquiries empathetically, accurately, and on time
• Become and remain knowledgeable about products and community standards
• Make well-balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal, and written communication skills, and most importantly empathy
• Display a strong bias to doing what's right for our community in support of our mission

Qualifications/Key Competencies:

• Impeccable communication, and writing skills
• General curiosity about how and why things work the way they do
• Ability to quickly learn and articulate technical concepts
• Ability to empathize with users and convey confidence through written interactions
• Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
• High affinity and cultural awareness
• Adaptable to change
• High level of English proficiency ( reading, writing, spelling, speaking)
• 1+ years of call center experience or equivalent
• Must work On-Site at New Braunfels Location

Wellness:

TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 a