Specialist, Technology Engineer (Enterprise Release Specialist – Continuity Management)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role requires you to work one weekend per month.

The focus of the Enterprise Release Specialist – Continuity Management role will be to provide services and support to multiple teams in the assessment and continuous improvement of disaster recovery exercises. This will include planning, coordination, implementation support, and validation, requiring work on designated weekends. This Release Specialist role will be required to understand disaster recovery requirements, processes, and tools. In addition to those responsibilities, this role will provide support for technical or applications teams in regular release activities and require an understanding of release operations and act as a liaison to ITSM processes and operational teams, as well as understand all aspects of the Enterprise release management process. This role will require engagement, partnerships, and leadership elements as it relates to Product teams performing exercises – both application and infrastructure. 

The ideal candidate will have:

• 5+ years of diverse experience in a large scale mixed-platform organization with focus on distributed based technology

• A solid understanding of ITIL concepts and processes (ITIL v3 and/or advanced ITIL certifications are preferred)

• A solid understanding of Scaled Agile Framework methodologies, tools, and processes (SAFe certifications are preferred)

• In-depth knowledge of IT Service Management with special focus on Release, Deployment, and Change Management

• A strong background in continuous improvement, process efficiencies, and automation

• Basic knowledge and understanding of Microsoft Power Platform (Power BI, Power Automate, PowerApps)

• Basic knowledge of Jira functionality and reporting

• Demonstrates strong thought leadership and ability to advance strategies and processes in a complex IT environment

• The ability to educate technical teams and/or individuals on Nationwide’s best release practices and/or processes

• Solid organizational agility skills – the ability to take complex sets of data and present it in a format consumable by a broad audience, including Level 6, 5, 4 and 3 executives

• Self-Driven and Motivated in an ambiguous environment

• Strong verbal and written communication skills is a must, as this is a core service of a Release Operations Specialist

• Strong Nationwide business acumen and understanding of how Nationwide is architected

Key Responsibilities Include: (but are not limited to):

• Review disaster recovery reports to determine applications/systems requiring testing

• Facilitate discovery sessions to finalize scope and dependencies, preferred scheduling, and confirm resources

• Facilitate a technical review with application architect and subject matter experts to identify all necessary changes for a successful test

• Perform implementation planning, including the creation of a detailed playbook and scheduling of the implementation Teams meeting

• Facilitate the implementation of the test, coordinating and tracking tasks and completing post-test validation

• Finalize test results by notifying all participants and Continuity Management and updating records in ServiceNow

• Support technical or application teams with release activities outside of disaster recovery, as assigned

• Potential leadership exposure and opportunity to lead executive reviews, release reviews, and other meetings

• Creation and maintenance of release metrics, dashboards, and reports

• Maintain systems of record, specifically ServiceNow and SharePoint

• Ensure guided event records are organized, documented, and maintained in the ERDM Planning List and Guided Event Calendar

• Provide technical and leadership communications (verbal and written) that are clearly articulated and understood

Compensation Grade: F5

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Job Description Summary

If you’re enthusiastic about delivering secure technology s