Vice President, Human Capital | Employee & Labor Relations Americas

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Vice President, Human Capital | Employee & Labor Relations Americas is a senior Human Capital leader responsible for developing and executing employee and labor relations strategies that support operational excellence, workforce engagement, and business growth across the United States, Canada, and South America. Serving as a key advisor to executive leadership, this role provides strategic oversight of employee relations, labor relations, workforce governance, compliance, organizational effectiveness, and change management within a complex, highly regulated operating environment.

Leading a team of HR Directors and Managers, the Vice President drives consistent and scalable workforce practices across the region, overseeing labor negotiations, workplace investigations, employee relations programs, and compliance initiatives. This role partners closely with business leaders to address workforce challenges, mitigate risk, support organizational transformation, and strengthen leadership effectiveness while fostering a culture of accountability, respect, engagement, and high performance.

The ideal candidate is a strategic and influential leader with deep expertise in labor and employee relations, particularly within unionized and operationally intensive environments. They bring a proven ability to lead through change, influence senior stakeholders, and develop proactive workforce strategies that enhance employee experience, organizational effectiveness, and long-term business success.

Responsibilities

• Lead and develop a high-performing team of HR Directors and Managers across the Americas, driving organizational capability, succession readiness, and employee growth.
• Partner with executive and operational leadership to align workforce, employee relations, and labor strategies with business objectives and growth plans.
• Establish performance standards, accountability measures, governance frameworks, and scalable HR processes across a geographically diverse workforce.
• Serve as the senior advisor on complex employee relations matters, workplace investigations, accommodations, performance management, and employment decisions.
• Lead enterprise-wide employee relations programs, ensuring consistent application of policies, fair workplace practices, and organizational trust.
• Identify workforce risks and emerging trends using data and analytics to drive proactive solutions and strategic decision-making.
• Oversee workplace investigations, grievance management, conflict resolution, and dispute mitigation while ensuring legal and procedural compliance.
• Develop and execute labor relations strategies across the United States, Canada, and South America to support operational objectives.
• Serve as the lead strategist and chief negotiator for collective bargaining agreements, union relationships, arbitration proceedings, and contract administration.
• Provide executive guidance on labor risks, workforce disruptions, bargaining trends, labor market conditions, and labor readiness initiatives.
• Leverage workforce analytics to monitor engagement, turnover, absenteeism, grievances, and other key metrics, providing actionable recommendations to improve performance and retention.
• Ensure enterprise-wide compliance with employment and labor laws, leave of absence programs, FAA and regulatory requirements, workplace policies, and risk management practices in partnership with Legal and Compliance teams.

Minimum Requirements

• Bachelor's degree in Human Resources, Industrial Relations, Labor Relations, Business Administration, or a related field.
• 12+ years of progressive Human Resources and Labor Relations leadership experience, including at least 7 years in a senior leadership role with enterprise accountability.
• Demonstrated success leading employee and labor relations functions within aviation, cargo logistics, transportation