Provider Relations Advisor, Retail Account Management - Express Scripts - Remote or Hybrid

This position is a Hybrid role where the Cigna policy requires office alignment but is not restricted to locations that are identified in this posting.

The Provider Relations advisor role is part of the Retail Account Management Team that sits within the network compliance organization.  The primary responsibility of this role is to manage a portfolio of Chain, PSAO, and independent pharmacy providers with complex escalated issues, provide education to these providers and deliver performance data and metrics. This role requires a high volume of issue research and resolution on a daily basis for internal and external partners. The network operations advisor also supports execution of operational activities with Retail Network in accordance with ESI’s work plan and ensures compliance with requirements for Express Scripts clients and any regulatory agencies, while supporting the needs of chain providers, PSAO, and independent pharmacy providers. This role also supports Supply Chain Sr. Management in the execution of strategic plans within our network. This role is required to work independently to lead, own and manage the relationship of assigned chain, PSAO pharmacy providers, as well as offering SME level support to our independent unaffiliated providers. Managing the relationship is complete with performance management in strategic planning, analytical development and processing, as well as operational management of any requirements that impact Retail Network Providers. This role is also required to champion cross-functional issue escalations/resolution; communicate progress and key milestones to appropriate internal partners in a timely manner.

ESSENTIAL FUNCTIONS

• Responsible for the relationship and daily support of complex/high profile chain, PSAO, and independently unaffiliated providers which includes, but not limited to, education and escalated issue management.

• Responsible for cross functional collaboration with internal and external teams and provide on-going support for Health Plan Sponsors and their requirements.

• Work with appropriate teams for data mining and analysis of files to ensure efficient and effective communication to Providers.

• Serves as subject matter expert for team on analytics and technical support.

• Execution of assigned strategic work plan initiatives including but not limited to network development, implementing initiatives benefiting Express Scripts clientele and promoting Corporate and Departmental objectives.

• Assists with development of strategic plans for assigned providers, providing consultative input to further foster strong provider relationships.

• A key extension of the Provider Strategy and Contracting Management teams- supporting channel development program launches and communication of program implementation and status.

QUALIFICATIONS

• Bachelor’s degree in related field or 3-5 years of relevant experience.

• Knowledge of the health-care, PBM industry and products.

• Excellent oral, written communication and presentation skills.

• Problem solving and analytical skills

• Project management/organizational skills with the demonstrated ability to manage projects, utilizing proven project management processes

• Strong leadership skills and the ability to effectively engage with cross functional leadership

• Ability to work cross-functionally to research and resolve complex client/provider issues on a daily basis.

• Strong focus on building relationships both internal and External focusing on service.

• Ability to manage simultaneous escalated issues with tight timelines.

• Excellent PC skills including Microsoft Office and internet experience.

• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us