Business Analyst, Sales Operations Reporting

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Business Analyst role is crucial in driving success for the New Payment Flows – Visa B2B Connect organization. You will have the opportunity to support a high-performing client facing team across multiple geographies and partner with our leadership team to align on strategic growth plans. You are passionate about sales/business analytics, KPI reporting and harnessing data and technology to deliver actionable insights related to sales pipeline and transaction billing analytics.

You will work directly with the Global Head of Sales and Global Head of Commercialization for Visa B2B Connect as well as the broader global sales team to execute on an aggressive growth plan and strategy. You will also run with key initiatives related to sales planning, preparing materials for key meetings and be the go-to person on all aspects of sales pipeline management and billing reconciliation. You are a detail-oriented individual who has experience handling a high volume of data and can operate proactively to ensure accuracy and customer satisfaction.

Responsibilities:

• Assist the Global Sales Team with business plan development, preparing materials for sales presentations, completing pricing proposals and coordinating with cross functional partners on key deal terms to track and provide network trends.
• Lead overall sales pipeline management in our CRM, hold sales team members accountable for commitments, and promote transparency through pipeline and calendar management.
• Monitor and provide updates on team performance on key metrics and measurements on a regular basis.
• Develop a thorough understanding of standard billing workflows and decision-tree frameworks, ensuring billing requirements and payment deadlines are met.
• Proactively follow-up on all internal and external inquiries to address and resolve customer concerns and communicate back to regional Client Services and regional billing teams as required.
• Create and maintain a detailed status tracker with clear timelines from start to finish to serve as a point of record for ongoing billing reconciliation related matters.
• Assist in ad-hoc reporting requests utilizing Tableau and internal transaction reporting tools.
• Assist in updating our internal document repository to reflect the most up to date information.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s Degree in Business, or other quantitative discipline.
• Minimum 5 years of related professional experience (or equivalent combined with education) as a seasoned business analyst.
• Candidate should exhibit exceptional analytical abilities and advanced Microsoft Office skills including Word, Powerpoint and advanced Excel specific to working with large complex data sets, creating, formatting, and evaluating formulas and pivot tables.
• Preferable but not required: basic programming skills and working knowledge of Tableau.
• The position requires an ability to work in a fast-paced environment with some oversight and a high degree of accuracy and attention to detail.
• Proactive communicator with excellent time management skills.
• High energy level, performance oriented, positive attitude and learning mindset.
• Financial service industry experience preferred – cash management, tr