GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

0

Department:

Clinical Support Services

Overview of Position:

Responsible for analyzing data from multiple systems and sources, with the ability to critically think and problems solve to determine staffing and scheduling requirements and resolve challenges. Provides complete oversight and functionality of the scheduling system to decrease the use of overtime, on call and VA in the clinical areas. Is the liaison to all nursing units regarding staffing and scheduling. Responsible for all correspondence, maintaining of files, acts as a receptionist, screens telephone calls, opens and routes mail to appropriate personnel within department and compiles departmental monthly reports. Performs routine business transactions for all staff within the department.

ESSENTIAL DUTIES
1.    Demonstrates proficiency in the use of the staffing and scheduling system, the Acuity system in Epic Bed Placement.
2.    Assumes primary responsibility for the oversight of staffing and scheduling to decrease the use of overtime, VA and on call.
3.    Recommends Assignment for NCT and floats based on staffing needs
4.    Responsible for various staff communications that are sent by email and house wide policy and procedure manuals.
5.    Assists in the collection of departmental data for various departmental reports.  Collects department related information regarding operations, budgets, personnel reports and/other activities.  
6.    Collaborates with each unit to coordinate and problem solve challenges and demands related to staffing, scheduling and unit acuity.
7.    Resolves staffing and scheduling challenges and demands using critical thinking and problems solving skills.
8.    Effectively communicates routine and critical staffing and scheduling challenges and demands to department leadership.
9.    Aids in ensuring that information is communicated clearly, timely and accurately to promote customer’s understanding and/or keep department personnel apprised of relevant issues.
10.    Handles changes in work priorities and handles multiple tasks simultaneously.  Supports department functions on multiple levels.
11.    Conducts special projects within the organizational unit, across organizational units and outside of the organization under direct supervision to identify routine issues that affect the organizational unit.
12.    Stays current with department information and changes by reading department meeting minutes.

QUALIFICATIONS
1.    High school graduate or equivalent.  
2.    Strong written and verbal communication skills.
3.    Ability to handle multiple priorities.
4.    Must demonstrate a high degree of flexibility by functioning independently with initiative in all areas.
5.    Demonstrates proficiency in computer applications (i.e. Microsoft office Excel and word). 
6.    Demonstrates critical thinking skills.
7.    Ability to function independently and demonstrate initiative.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.<