Small Business Specialist

UMB’s bottom line is directly impacted by the growth of our small business portfolio.   This team manages commercial relationships throughout its life – developing meaningful connections with small business owners and the management of companies they serve.  Always mindful of the changes in the company, its industry, etc., over time that might create a change in their financial service needs.   

As a Small Business Specialist, you are a product sales expert focused on solutions that will entice prospective companies to award new business to UMB.    Your role is focused on companies with revenues under $1 million and provides loans, lines of credit, credit cards, treasury, and depository services to targeted companies.  You will generate, retain and expand lending and depository relationships with new and existing clients through direct prospecting, marketing programs, cold calling and client referrals.  You will serve as the primary connection for all financial services to the Small Business Banking client (i.e., Treasury Services, Lending and Depository Services). Seen as a trusted advisor, you will ensure that customers have a positive experience with the organization and its products/services at every touch point; identifying prospecting approaches to recognize potential customers and create opportunities to sell financial solutions and ideas to customers for both their business and personal financial needs.    

 How you’ll spend your time:   

• You will complete sales plans and goals on a weekly basis to develop new prospects.    

• You will perform portfolio management activities such as: manage and support customer inquiries and service requests; analyze each lending situation for additional business and cross-sell opportunities.  

• You will communicate and partner with other lending areas for follow up on behalf of customers; apply expertise of banking products/services to help them achieve their financial goals.    

• You will communicate and collaborate with consistency and transparency with branch staff, business banking teams and other internal partners that service small companies (with revenue under $1MM).  

• You will process complete application packages efficiently, including screening packages against product guidelines and required documents, entering and processing loans, lines and credit cards into the system, gathering all required documents, and closing out applications within targeted timeframes.    

• You will maintain information in a CRM system consistently for use internally to provide maximum efficiency surrounding the small business clients.  

We’re excited to talk with you if:   

• You have a bachelor’s degree in business administration and 2+ years of outside sales experience in the financial services industry OR any combination of education and experience that would provide an equivalent background. 

Bonus points for: 

• Previous experience in a Small Business Banker, Relationship Banker or related role. 

• Basic working knowledge of accounting principles and practices. 

• Knowledge of Consumer Banking, Business Banking, Merchant and Treasury Services. 

• Capacity to sell business products/services w