Sales Systems Manager - Hotel Sales

Job Description

The Sales Systems Manager will develop and implement sales processes, methodology, tools, and structures to drive sales and profitability growth and achieve business objectives. Position will be responsible for managing and developing the systems (primarily Delphi), processes and training that will help our sales and convention operations teams exceed their goals. In addition, this position will oversee the lead distribution process for all incoming sales leads for the Sales department.  

• Focus on the overarching goal of ensuring sales and operations team members have the right information, available in easy-to-use systems and formats, at the right time.
• Serve as a coach and consultant to drive key behaviors and behavior change within each of the Delphi CRM department user groups (Sales & Catering, Services, Weddings, Nightlife and Resort Group Dining). Pinpoint specific behaviors that lead to higher levels of sales excellence.
• Oversee Data governance by managing the availability, usability, integrity and security of the data in enterprise systems, based on internal standards and policies that also control data usage
• Work cross-functionally with sales leadership, marketing, operations, revenue management tradeshows, and others to ensure understanding & collaboration around key needs, issues, and opportunities.
• Ensure required dashboards and other key items in Amadeus are aligned with management requirements and promote easy access and action. Strive for the most effective and useful CRM to enable success.
• Support ad-hoc needs as they arise and in support of key organizational stakeholders.
• Manage all Convention Sales lead distribution channels on a daily basis.

Qualifications

Systems Skills and Knowledge

• Salesforce Multi-Property System Administration and Reporting
• Microsoft SQL Server Reporting Services (SSRS) Automated Report Distribution
• Oracle OPERA on-prem and cloud Property Management Solutions (PMS) and OXI Interfaces
• Digital Signage Solution Management (UniGuest Janus & Alpha Video)
• Social Tables Event Diagramming
• Proposal Generation Solutions
• RFP Channel Management from both custom solutions (WLV / EBH websites) and mainstream platforms including Cvent and CVBs (SimpleView) Las Vegas and Boston
• Enterprise iOS Device Management (Shared Sales iPads)

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.