Principal Business Architect

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

At Workday, we're committed to bringing passion and unwavering focus to the business of enterprise applications. The GTM Technology & Architecture team is at the forefront of designing and optimizing the technology landscape that powers our global sales teams. We champion a culture of innovation, critical thinking, and impactful execution, dedicated to crafting a highly productive environment that enables our sellers to achieve their best and propel Workday's continued success.

About the Role

We are in search of a highly motivated individual to join our team as a Principal Business Architect, Experience. Reporting directly to our Director of GTM Technology & Architecture, this pivotal role is responsible for formulating and implementing a robust experience strategy to elevate our technology solutions. You will play a meaningful role in identifying and remediating seller friction points, leading the design of intuitive and intelligent workflows, and collaborating closely with multi-functional partners to ensure adoption of experience-enhancing capabilities. The ideal candidate will possess a profound understanding business processes, a consistent track record in user experience and business architecture, and a comprehensive grasp of how technology can optimize seller productivity.

You will be responsible for:

• Architecting the vision for an unparalleled user experience, identifying friction points and opportunities for innovation within critical seller workflows (e.g., account planning, opportunity management, quoting).

• Collaborate with leadership and operations to lead the design of seller workflows, using AI, process re-engineering, and user feedback to reduce administrative burden and improve seller productivity.

• Championing the implementation of GTM capabilities, ensuring improvements in Seller NPS, reduced administrative time, and high team adoption.

• Establish and govern feedback mechanisms with sellers and leadership to deeply understand evolving needs and synthesize these insights into actionable priorities.

• Collaborate closely with Principal Architects, Product, and BT teams to ensure seller experience strategies are foundational to our core tech stack.

• Stay ahead of the latest trends, innovations, and methodologies in user experience design, sales technology, and AI for GTM.

• Be able to function efficiently in an upbeat, fast-paced environment while maintaining excellent organizational skills, focus, and attention to detail to drive impactful outcomes.

About You

Basic Qualifications

• 12+ years of experience in a strategic role passionate about GTM systems, business architecture, or user experience transformation.

• 8+ years of proven track record architecting technology solutions in a sophisticated GTM environment.

Other Qualifications

• Deep familiarity with the architecture of CPQ solutions, Sales Engagement Platforms, Forecasting tools, and AI-driven sales intelligence platforms.

• Validated experience conducting user research and translating sophistica