Sr. Custom Solutions Developer (US Remote)

About IntelePeer.ai:

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. 

 What we are looking for:

As an integral member of our Customer Development Team, the IVR Developer is responsible for developing customer functionality connected to our Communications Platform as a Service (CPaaS) infrastructure, including: 1) developing code, scripts, and extracts, and 2) contributing to design documents and reviews. This position is comprised of approximately 60% new development and 20% maintenance and 20% troubleshooting and resolving issues.

POSITION RESPONSIBILITIES:

• Develop code, scripts, extracts, and other artifacts required to solve customer technical issues
• Contribute to design documents and participate in design reviews
• Be proactive and inquisitive in Identifying and finding solutions solutions to recurring problems with software
• Work closely with key stakeholders including Customer, to develop solutions and designs
• Determine severity and impact of issues on the business and communicate status to Management
• Work both independently and with a group of highly skilled developers
• Be flexible with work hours and schedule; provide on-demand support as needed
• Keep up to date on industry technical trends and new development methodologies to maintain current skills and remain current with industry standards
• Other duties as assigned

REQUIREMENTS:

Education:

• Bachelor’s Degree in Engineering, Computer Science, Mathematics or related field.

Expertise & Experience

• 5+ years of PHP development experience
• Strong understanding and experience using OO design principles and test-driven development
• At least 2 year of experience with Linux /Unix
• At least 3 years of experience working with web services (SOAP and REST)
• At least 2 year of experience with MYSQL
• At least 3 years of experience with HTML / CSS, JavaScript / AJAX / jQuery / JSON
• Experience in troubleshooting software issues
• Git experience a plus
• Docker experience a plus
• Shell scripting a plus
• Experience with PHP Frameworks like Laravel, Cake, etc is a plus
• SQL and/or NoSQL experience
• Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding
• Effectively and efficiently solve mission critical technical problems in a startup-paced business environment

Competencies

• Strong problem-solving skills
• Strong organizational, prioritization, and documentation skills
• Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers
• Exceptional attention to detail
• Continuous improvement attitude
• Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers
• Team player who is willing to go above and beyond to help others
• Self-motivated, proactive, and resourceful
• Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment
• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment

Why you'll love it here:

• Unlimited Vacation for exempt employees
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or F