Sponsored University Associate – Data Management & Customer Service

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

The Sponsored University Associate oversees data management of all processes for the Open Enrollment period, including but not limited to:

• Process waiver approvals via data downloads.

• Send out corresponding emails and update the tracking system with the exceptions.

• Update students’ accounts in Banner (During open enrollment an average daily waiver report can include up to several hundred individual waivers – 500+).  

• Perform other work as assigned.

Work Interactions

The incumbent reports to the Program Manager and works with students and parents. The data person’s response to an estimated 8000 + student waivers is the beginning of the entire Open Enrollment work flow process. Waivers not approved by the data person become the “back end” follow up for other staff members to work through. This individual may work with Director, time permitting, on other data management projects.

Requirements and Qualifications

• Bachelor's Degree in business or technology preferred or 5 years of related work experience

• Skilled in Excel and communications both verbally and written

Work Mode Designation

This position has been designated as Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristi