Strategic Account Manager, Enterprise Sales

It's a new day with a new opportunity at 8am! 

About the role:

As the Strategic Account Manager, you will manage relationships for a named account list and lead the strategy to grow our business with our strategic accounts. This role is responsible for developing and executing strategies that expand the services that our strategic clients use, maximize revenue, and build long-term, successful customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in a SaaS or technology environment and thrives in a fast-paced, growth-oriented organization.

About us:

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Develop and implement effective account management strategies to achieve corporate revenue objectives for our strategic accounts.
• Directly manage and nurture a named account list and develop account plans for winning and expanding business with strategic accounts.
• Lead quarterly business reviews with executive level decision makers and key influencers that focus on driving expansion and identifying new growth opportunities.
• Cultivate deep relationships with key strategic accounts, acting as an advisor and partner. Identify and capitalize on upsell and cross-sell opportunities, expanding relationships to increase revenue.
• Drive revenue growth within your book of business for quota attainment
• Work closely with the customer success team to drive customer retention and satisfaction
• Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions to potential customers.
• Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
• Regularly track and report on key account management metrics and performance against targets. Use data-driven insights to make adjustments and continuously optimize strategies.

About you:

• 5+ years of enterprise/strategic account management experience,preferably within the SaaS or technology sector. 
• 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments
• Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions.
• Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships.
• Demonstrated success in achieving revenue growth.
• Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
• Proven ability to build collaborative relationships to meet shared goals
• Excellent communication, organizational and presentation skills
• Team player attitude who also enjoys and thrives in healthy competition
• Self-motivation to learn fast and pivot as the business develops
• High degree of emotional intelligence.
• Travel to client sites and conferences. 20% - 30% 
• This position is preferred to sit in Austin, Texas

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company matc