Library Services Specialist, Interlibrary Borrowing

Department:

The Albin O. Kuhn Library and Gallery commits to supporting equity, diversity, and inclusion for our users, staff, collections, environment, and services. We strive to create and maintain a community that acknowledges, encourages, appreciates, and celebrates differences. For more information: Albin O. Kuhn Library & Gallery

Position Overview:

UMBC Library is seeking a customer-focused and detail-oriented individual to provide essential support to our users and partner libraries with high-quality interlibrary loan, document delivery, and course reserves services.

Under the supervision of the Head of Interlibrary Loan and Course Reserves, the Interlibrary Borrowing Specialist processes borrowing requests to satisfy UMBC patrons’ needs.

Why Work at UMBC?

UMBC offers competitive compensation.  This role starts at $48,138 and has 14 days of vacation as well as winter break, spring break, and personal days for regular full time roles.  Tuition remission is also available. 

What is it like to work at UMBC?  Check out Glassdoor or Indeed. And read about our recent award, UMBC is a 2023 Great College to Work for…. In every category.

Telework:

A hybrid telework schedule may be available after completing probation.

Responsibilities:

• Queries national and local online databases and library catalogs, as well as Internet and reference sources, to search and verify bibliographic references.
• Communicates professionally with library users as needed to clarify requests; searches and retrieves books and journals from library collections.
• Updates ILLiad, Rapid ILL, and OCLC records and requests. Works extensively with ILLiad database records for requests and user accounts.
• Trains and provides direction to library staff and student assistants and prepares and maintains documentation on tasks related to interlibrary borrowing and document delivery and for other departmental tasks as needed.
• This position is cross-trained to provide support for Course Reserves services, including requesting copyright permissions, creating and maintaining course reserves records using Ares automated course reserves system, updating item records in Alma, and communicating with faculty regarding requests.
• Interlibrary Loan and Course Reserves staff serve as back-up at the library service desk and ensure library users are served courteously, promptly, and in accordance with the Public Services Division’s values.

Required Minimum Qualifications:

• Bachelor’s Degree or related experience at the substitution rate of 30 college credits to one year of experience.
• One year of experience directly related to the primary duties of the position
• Demonstrated ability to understand and apply basic principles of quality customer service, teamwork, and conflict resolution
• Demonstrated ability to learn and operate common computing and productivity applications (e.g., word processing, databases and spreadsheets, web browsers, Google Suite, etc.)

Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications: 

• Experience with an electronic resource sharing management system (e.g., ILLiad)
• Experience with an Integrated Library System (e.g., Alma)
• Experience with an electronic course reserves system (e.g., Ares)
• Experience with a course management system (e.g., Blackboard)
• Knowledge of copyright guidelines and best practices

Background Screening Statement:

A background check will be required.

Special Instructions to Applicants:

Upload a cover letter, resume and contact information for three professional references.

Closing Date: Monday, October 28, 2024 Benefits:

UMBC offers a rich benefits package including the following for