Category Operations Manager, Digital Commerce and Gifting, Beauty & Wellbeing

Category Operations Manager, Digital Commerce and Gifting, Beauty & Wellbeing

Location: Hoboken, NJ

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The B&W Commerce Category Operations Manager will lead the strategic and operational execution of Digital Commerce initiatives across the B&W portfolio. This role is pivotal in driving competitive growth, embedding Digital Commerce into Customer Business Development (CBD) strategies, and ensuring operational excellence across omnichannel platforms, with the primary focus on Amazon. This role will also lead the US B&W gifting strategy, in partnership with the Brand and Field teams, as well as cross-functional planning teams

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Lead the development and execution of strategic Digital Commerce plans across B&W categories, ensuring alignment with overall CBD and brand strategies.

• Manage the Amazon B&W dCom strategy, focused on pack selection, promotion, and strategic pricing to ensure Amazon is winning with other key strategic B&W retailers.

• Assesses and manages cross-channel risk with Amazon and other key retailers

• Owns Gifting Strategy, including ideation, funnel, and execution across retailers

• Lead Perfect Launch strategy with Amazon CD team for in year and 3-year funnel across all 6Ps.

• Partners with brand and MMC teams to ensure content for retailer PDPs is produced and syndicated to retailers on-time and in full.

• Champion financial rigor and business impact through monthly reviews, forecasting, and ownership of digital commerce sales targets.

• Owns dCommerce Innovation Handshake process including inputs with Amazon team and Demand Planning team

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Bachelor’s degree required

• Minimum of 5+ years relevant experience

• Proven experience in Digital Commerce, Customer Development, and/or category operations

• Strong strategic thinking and financial acumen.

• Demonstrated ability to lead cross-functional teams and influence senior stakeholders.

• Experience in building and executing customer-specific digital strategies.

• Comfortable navigating complex data sets and translating insights into actionable plans.

• Excellent communication and stakeholder management skills.

LEADERSHIP

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer, Customer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

CRITICAL SOL (STANDARDS OF LEADERSHIP) BEHAVIORS

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.