Corporate Credit Card Support Senior Specialist

<p><span> </span><b>We help the world run better </b></p> <p>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</p> <p> </p> <p><span><span><b><u>About the role</u></b></span></span></p> <p><span><span>The Global Credit Card program support team is our knowledge center for corporate credit card related topics, it provides end to end support to SAP’s employees, coordinates policy enhancements, proactively communicates policy and process changes and works with T&amp;E and corporate banking tools.</span></span></p> <p><span><span>The role reports to the Head of T&amp;E in GFSS. </span></span></p> <p><span><span> </span></span></p> <p><span><span><b><u>Expectations and Tasks</u></b></span></span></p> <ul> <li><span><span>Act as a main point of contact for stakeholders</span></span></li> <li><span><span>Coordination of tasks within the team</span></span></li> <li><span><span>Monitoring and driving high quality of service across end to end operations of the team</span></span></li> <li><span><span>Corporate credit card inquiries from SAP employees</span></span></li> <li><span><span>Proactively interacts with employees and other departments to solve possible issues related corporate credit card </span></span></li> <li><span><span>Drive change and improve the process.</span></span></li> <li><span><span>Supporting the projects and the implementation of the corporate credit card programs</span></span></li> <li><span><span>Past due reporting and compliance monitoring on a regular basis</span></span></li> <li><span><span>Educates SAP travelers on corporate credit card policies and procedures </span></span></li> <li><span><span>Corporate credit card management including application and cancellation process</span></span></li> <li><span><span>Keeping standard operating procedures up to date</span></span></li> <li><span><span>Fulfill the role of program administrator for SAP corporate credit card programs</span></span></li> </ul> <p> </p> <p><span><span><b><u>Education and Qualification</u></b></span></span></p> <ul> <li><span><span>Advanced English; Spanish and Mandarin language will be an advantage</span></span></li> <li><span><span>Customer orientation, excellent customer care skills with proactive approach</span></span></li> <li><span><span>Excellent communication skills, both written and verbal</span></span></li> <li><span><span>Strong attention to detail, highly organized and strong analytical skills</span></span></li> <li><span><span>Willingness to learn and improve</span></span></li> <li><span><span>Results driven, ability to work independently with self-motivation and discipline</span></span></li> <li><span><span>Ability to handle stressful situations and determine right priorities</span></span></li> </ul> <p> </p> <p><span><span><b><u>Work experience </u></b></span></span></p> <ul> <li><span><span>Understanding of a shared service center concept</span></span></li> <li><span><span>Knowledge of MS Office</span></span></li> <li><span><span>Knowledge of SAP FI module an advantage</span></span></li> <li><span><span>Knowledge and experience in the Travel and Expense process an advantage</span></span></li> <li><span><span>Finance/Business Administration/Accounting degree is preferred</span></span></li> </ul> <p> </p> <p><span><span><span id="cke_bm_1617S"> </span></span></span></p> <p>​<b>Bring out your best</b></p> <p><span>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. </span>At SAP, you can bring out your best.</p> <p><b>We win with inclusion</b></p> <p>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each p