IT Business Systems Analyst (On-Site Position)

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Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.  

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Salary Range: $96,511 - $125,465

This position opportunity is located in the Hampton Roads, VA offices and requires on-site presence.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Ability to identify data from primary or secondary data sources.

• Ability to Identify, analyze, and interpret trends or patterns in complex data sets.

• Identify work elements in detail and develop work standards and method improvements.

• Develop procedures, forms, and work measurements to effect methods improvement, work simplification.

• Create presentations and charts for informative and accurate dissemination of data and trends.

• Develop methods to determine performance within the department and identify trends.

• Write and/or edit manuals for uniform use of new or revised procedures and policies.

• Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development.

• Interpret data, analyze results using statistical techniques and provide ongoing reports.

• Develop and update technical documentation and content adhering to format, structure, and style guidelines.

• Proficiency in writing clear and concise technical and non-technical materials using authoring tools.

• A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail.

• Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies.

• Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment.

• Keen attention to detail.

• Delivery of product with strict adherence to deadlines and timelines.

• Managing records created and received in compliance with Hampton Roads Transit’s Records Management Policy and Procedures.

• Responsible for coordinating the records management effort within the department.

 Required Knowledge, Abilities and Skills Essential to Job Functions

• Candidates who have cross-functional experience in the technology industry with writing experience preferred.

• Candidate must be a fast learner, self-motivated, and able to manage multiple deliverables simultaneously.

• Major/concentration in Information Systems, or Technical Communications a plus

• Work collaboratively with SME experts to coordinate and edit material

• Ability to learn and understand functionality of varied enterprise systems and software applications

• Ability to lead JAD sessions and/or facilitate meetings to extract requirements for a scope of work or a development project.

• Ability to translate technical details into functional business language

• Support software testing documentation activities as required

• Working knowledge of technology and engineering processes

• Ability to effectively convey information and work well in a structured environment

• Ability to communicate effectively with different levels of management and within the business administrative, functional and technical communities.

• Good critical and analytical thinking.

• Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues, including storyboard creation and development

• Excellent organization, strong written/verbal communications and writing styles with an eye for detail.

• Ability to grasp complex software, learn quickly and work within tight deadlines.

• Ability to handle multiple tasks simultaneously and meet multiple deadlines.

• Excellent written and verbal communication skills.

• Sample work