Customer Service Associate

Description

Customer Service Associate Job Description

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

STATEMENT OF JOB: Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

Essential Functions:

Note: These requirements constitute some of the essential functions of this position and are the MINIMUM physical and mental requirements for all store positions:

• Smile, speak to, and respond to customers.
• Stand and/or walk up to eight (8) or ten (10) hours per day depending on shift assignment.
• Read, write, hear and understand the English language.
• Perform the four basic arithmetic operations in order to make change, complete end of shift reports and account for a variety of inventory products.
• Have sufficient vision to check identification, process transactions, read measurements, and fill out paperwork
• Read and understand instructions for operating cash registers, fuel pump controls, money order machines and other equipment.
• Lift up to 50 pounds carrying cases of milk, soda, beer and juice containers, etc. in a safe manner at least once per shift.
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves and coolers.
• React to a fire by lifting and transporting a fire extinguisher to the fire area.
• Bend and remove metal plates and underground tank caps in order to check fuel levels.
• Climb a ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at a temperature of 34 degrees up to 30 minutes at a time.
• Utilize a hand truck, flat cart, mop, broom, degreaser, and various cleaning solvents.

Responsibilities and Duties

• Observes work schedule as posted, unless a change is approved by Store Manager.
• Adheres to all City, County, State and Federal laws.
• Operates shift within company guidelines to achieve sales and profits and maintain standards.
• Performs all duties in a safe, reliable manner.
• Completes an incident report for all employee/customer accidents or property damage on the premises.
• Completes shift change checklist according to guidelines.
• Records information as warranted in the store communication log
• Stays familiar with company manuals, bulletins, and other communications.
• Advises Stores Manager of any situations having an adverse effect on store operating performance.
• Recruits prospective employees.
• Prepares a shift change report at the completion of shift in accordance with company guidelines.
• Properly records all hours worked and signs timecard verifying all hours worked.
• Assures proper sale and accounting of all merchandise purchased during shift.

Customer Service

• Gives all customers prompt and courteous service.
• Maintains personal appearance according to guidelines in Employee Handbook.
• Wears company uniform and name badge while on duty.
• Greets all customers with a smile and friendly acknowledgment.
• Rings merchandise promptly, counts back change, offers receipt.
• Assists customers who need help.
• Reminds customers of specials, when appropriate.
• Expresses appreciation to all customers.
• Handles customer complaints according to company guidelines.

Inventory and Cash Control

• Responsible for controlling cash and inventory on their shift according to company guidelines.
• Protects company assets at all times.
• Brings to the attention of Store Manager any damaged or spoiled merchandise discovered on their shift.

Merchandising

• Keeps coolers, store shelves and displays fully stocked and fronted at all times.
• Ensures the fast food area is clean and supplies are fully stocked at all times.
• Keeps check-out counter clean and free of clutter.
• Uses correct pricing for all merchandise.

Maintenance

• Keeps store/floor clean at all times.
• Checks all refrigeration units for proper temperature.
• Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.
• Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.

Food Service Operations