Branch Manager

Description

Join a team where grit meets growth! ARG Industrial is searching for a dynamic Branch Manager for our Fife, Washington location, who’s ready to lead with confidence, drive business forward, and create a culture where both employees and customers thrive. In this role, you’ll be the heartbeat of your branch — inspiring your team, building lasting customer relationships, and shaping strategies that deliver real results. If you bring leadership experience, a passion for people, and the drive to succeed in a fast-paced industrial environment, we want to meet you. 

ARG Industrial is a 100% employee-owned company that provides hose, fittings and associated industrial products for a wide variety of markets and industries. These include equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, government and others. The company delivers value through quality fabrication, product expertise and meaningful service throughout Oregon, Washington, Alaska, and Northern Idaho. We are a hands-on customer service company that believes our employees are our greatest asset.

If you’d like to find out more about our company, please visit our website at: https://alaskarubbergroup.com

Benefits:

Competitive salary

100% employee-owned company

Employee Stock Ownership Program (ESOP)

Excellent medical, dental and vision benefits

401(k) plan with company match

Paid holidays / vacation / sick time

Opportunity for professional growth and development

Performance bonuses

Job Summary

Under direction of the Chief Operating Officer, the Branch Manager is responsible for overseeing the overall operations and performance of assigned branch location. This includes driving business growth, ensuring excellent customer service, managing a team of employees, and maintaining a high level of operational efficiency. The Branch Manager plays a critical role in achieving sales targets, fostering customer relationships, and promoting a positive work environment. This collective effort aims to enhance overall work performance and contribute to the company’s long-term vision. 

Essential Functions

• Embody the ARG Industrial Core Values of authenticity, taking ownership, being helpful and collaborative, having a desire to evolve and elevate, and exhibiting grit.
• Lead and supervise branch employees, providing guidance, coaching, and support to ensure their success.
• In coordination with Director of Sales, implement strategies to achieve sales targets and drive business growth.
• Conduct weekly collaborative sessions with Outsides Sales, Inside Sales, and Field Support Specialist teams to assess the opportunity pipeline, oversight of new prospects, facilitate monthly closure of opportunities, drive progression through coordinated efforts, and ensure follow up on weekly assigned actions.
• Conduct monthly customer sales reviews with Outside Sales, analyzing DDI’s variance report to identify growth drivers and reasons for decline among customers.
• In coordination with Director of Sales, ensure consistent updates of salesperson accounts in DDI, aligning with territory focus and company strategy by adding or removing accounts as needed.
• Foster and maintain strong relationships with existing and potential customers to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with other departments, such as operations, finance, human resources, marketing, etc., to align strategies and achieve common goals.
• Maintain accurate records of sales, transactions, and inventory to facilitate reporting and decision-making processes.
• Exercise budgetary oversight and implement efficient cost control measures.
• Prepare and present reports, performance metrics, and financial data to senior management.
• Identify and implement process improvements to enhance operational efficiency and customer service.
• Conduct regular performance reviews with Assistant Manager and offer constructive feedback to employees to drive productivity and professional development.
• Develops and maintains good customer relations, addressing complaints or issues in a timely and satisfactory manner.
• Assist with hiring and onboarding of new employees as needed.
• Ensure the branch premises are well-maintained, safe, and comply with health and safety standards.
• Represent the company in community events, industry conferences, and networking opportunities to promote brand awareness and business growth.
• Stay updated with indust