Customer Engagement Consultant

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

"TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright

What You'll Bring:

• Bachelor’s degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field.
• 5+ years’ experience in solution delivery, data or business analysis, product management, or software development—preferably in a regulated or compliance-heavy industry.
• Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs.
• Experience interpreting large datasets and translating insights into actionable recommendations.
• Experience in translating business requirements into executable configurations and collaborating effectively with technical teams.
• Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context.
• Experience managing multiple priorities and projects independently in a fast-paced, evolving environment.
• Experience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design.
• Demonstrated experience as proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements.

We’d love to see:

• Strong interpersonal and relationship management skills, with the ability to build trust and engage effectively with high-value customers.
• Excellent communication skills—able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity.
• Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.
• Confident leading customer engagements and cross-functional collaboration, fostering shared ownership and alignment.
• Highly adaptable—able to shift between strategic thinking and hands-on problem solving in a dynamic, fast-paced environment.
• Strong sense of accountability, attention to detail, and organizational discipline—able to manage multiple priorities with composure.
• Customer-centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

Impact You'll Make:

• Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.
• Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value.
• Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.
• Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations.
• Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.
• Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.
• Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.
• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion’s reputation.
• Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.

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