Site Operations Manager

Position Summary:

The Site Operations Supervisor is responsible for preparing staff schedules, monitoring safety and security, conducting inspections, and maintaining accurate documentation. The Supervisor ensures compliance with contract requirements, assists with non-clinical client issues, and provides support during emergencies.

 

Essential Responsibilities:

• Recruit, hire, and train new staff members, ensuring that they are adequately prepared for their role.
• Prepare and maintain staff schedules for support specialist and review housekeeping schedules, while verifying and approving hours worked.
• Maintain accurate documentation regarding supervised staff.
• Recommends hiring and disciplinary actions to Site Administrator.
• Monitor staff, clients, residents, community supporters, and visitors.
• Assist in providing for client safety and security.
• Conduct all inspections and emergency drills as required by the Harbor Light System.
• Ensure urinalysis screens and property searches are completed per contract requirements.
• Oversee the maintenance of all records and reports kept by Support Specialists in SAM.
• Responsible for ordering all client food and personal supplies.
• Address non-clinical issues with clients (i.e. quality assurance such as food/rec activities).
• Assist clinical staff in investigating client grievances and complaints.
• Responsible for providing all reports as directed by Site Administrator, Clinical Supervisor and Human Resources Manager.
• Provide direction to staff for unusual or emergency situations with input from Site Administrator if needed.
• Participate in case conferences, giving input on client behavior and client rules.
• Perform other duties as assigned.

Additional Responsibilities:

Qualifications:

Education/Experience:

• Must possess a high school diploma or equivalent
• Minimum of two years of practical experience as a Supervisor
• Knowledge of addiction recovery preferred

 

Skills, Knowledge & Abilities: 

• Ability to communicate effectively through spoken and written word

 

Computer Skills:

• Proficiency with Microsoft Office applications, email and internet
• Experience using electronic medical records system preferred

 

Certificates and Licenses: 

• Complete Safe From Harm training, and keep current as needed
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR

Qualifications

The Salvation Army offers the following benefits:

• Health Care Benefits which include:
• Medical
• Dental
• Vision
• Hearing
• Flexible spending accounts
• AFLAC
• Voluntary life insurance benefits
• Short-Term and Long-Term Disability options
• Pet Insurance
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
• Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts

• Paid Time Off which includes:
• Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment. 
• Up to (4) earned sick days per year may be used as discretionary days.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. 
• The accrual rate is based upon years of service and a