Software Support Specialist (Lowell Regional Office)

WinnCompanies is searching for an analytical and organized Software Support Specialist to join our corporate team at our Lowell Regional Office.
In this role, you will primarily act as the subject matter expert in Property Management and RealPage software utilized to facilitate the day to day operations of WinnResidential.
Please note that this position adheres to a Monday through Friday work week, from 8:30AM to 5:00PM. You'll benefit from a blend of collaboration in our office four days per week (Monday through Thursday) and flexibility of one remote day per week (Friday).

Responsibilities

• Analyze support problems presented by the end user, formulate plan to resolve, and execute plan to a successful completion.
• Coordinate, execute, and document all HelpDesk activity to ensure accuracy, and repeatable resolution.
• Implementation of and/or assimilation of new properties into the current Property Management Software. This includes giving and directing other Winn employees, and/or contractors, on tasks that need to be completed to accomplish the implementation.
• Provide support to individuals and groups with questions about Property Management function, data, and processes.
• Lead property management software patch release and upgrade projects.
• Document process documentation and create related LMS/Job Aid content, and training.

Requirements

• Associate's degree in computer science or another related field.
• 1-3 years of relevant work experience.
• Advanced skills with Microsoft Office applications.
• Strong experience with property management software.
• Ability to utilize high-level analytical thinking and problem solving skills.
• Familiarity with LIHTC, HOME, Project Based Section 8 and Public Housing Programs.
• Outstanding verbal and written communication skills.
• Excellent customer service skills. 
• Ability to produce complex documents, perform analysis, and maintain databases.

Preferred Qualifications

• Bachelor's degree in computer science or another related field.
• Hands-on property management or accounting experience.
• Ability to drill down into large amounts of data to identify obscure transactions that are found to be a root cause to a problem.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.A team that cares: We va