Community Ambassador PT (53877)

JOB TITLE: Community Ambassador Part-Time 

REPORTS TO: General Manager   

DIRECT REPORTS: No 

Who We Are 

B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.   

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.    

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we’ve come and are ready to tackle what’s next. Come join us!  

Role Overview 

As the Community Ambassador, you’ll have a big mission. If you choose to accept it, your mission will be to serve as a liaison between current residents and the management team and establish relationships with prospective residents and the community. The Community Ambassador is responsible for creating and maintaining a vibrant community atmosphere and increasing resident satisfaction and retention within the community. This will be accomplished through programming (initiating social and developmental activities), one-on-one contact, proactive problem-solving, and overall focus of the well-being of our residents. In addition to creating a community setting, Community Ambassadors serve as role models for residents, both as students and residents. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ is done here at B.HOM! 

Key Responsibilities 

• Participate in developing and implementing community enrichment programs, area meetings, and events that all support B.Hom Student Living’s living-learning environment. These include social as well as developmental programs that have been coordinated with other staff members to achieve community goals.  

• Participate in the marketing and leasing efforts to meet weekly and monthly leasing goals.  

• Cover rotating office shifts during posted day and business hours, including nights and weekends. Duties include giving tours, leasing responsibilities, phone contacts, customer service and general office work.  

• Cover rotating (on-call) Community Ambassador on duty shifts, after-hours and on weekends. Duties include touring the property, handling lockouts, responding to noise complaints, and responding to emergency situations.  

• Serve as a resource for residents regarding the services offered by B.Hom Student Living, the surrounding community, and the local colleges and universities, as well as other community issues, conflict resolution, and crisis management.   

• Interact with potential residents by giving tours, discussing the benefits of living at the property, distributing marketing materials and attending housing fairs.  

• Serve as a role model and represent B.Hom Student Living in a positive manner.  

• Assist the General Manager and residents during all move-in and move-out periods.  

• Other duties as assigned  

You Have  

• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law 

• Proficien