Sr Technical Business Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

The Technical Business Analyst will support the EDPlan Innovations Team. This position will focus on gathering and writing business requirements and specifications for development, configuration of EDPlan Innovation modules, supporting defect/support tickets, performing user acceptance testing (UAT) and scheduled regression testing, along with other technical requests. This position works alongside other EDPlan Innovation positions including Product Leads, Client Success Partners, and Operations Specialists.

Responsibilities:

The Technical Business Analyst can expect to play an active role in a wide range of work assignments around the successful completion of Technology tasks from start to finish including, but not limited to:

• Creates requirements-gathering documents to identify business and user needs.
• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.
• Creates wireframes or prototypes using Axure RP, or related tools.
• Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other EDPlan Innovations)
• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.
• Performs deployment verification on Production site(s).
• Performs regression testing for each release (Pre and Post release).
• Assists with internal trainings for new features – ‘Train the Trainer’.
• Participates in and/or provides training to new and existing users for EDPlan Innovations.
• Assists with writing user stories for new features.
• Assists product development and R&D with client focus groups on features/topics, if needed.
• Assists with product troubleshooting and triage, when required and appropriate.
• Prepares and posts defects/support requests. Manages through to completion and release.
• Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate.
• Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.

The successful candidate will demonstrate the following skills:

• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).
• Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.
• Proven ability to take initiative and seek solutions.
• Ability to develop competencies across all EDPlan Innovations Products.
• Strong analytical skills, including the ability to analyze, organize, and present data.
• Strong attention to detail.
• Organization, planning, and time management skills.
• Effective communication skills (presentation, facilitation, and written).
• Curious to learn multiple states, product, and program functions.

• Ability to build and maintain business relationships.
• Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

Preferred Experience:

• 3+ year of business analysis and/or product design experience.
• Knowledge or experience using EDPlan preferred.
• Proven record of excellence in documenting, designing, and delivering technical solutions.
• Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn.
• Knowledge of Asana, JIRA, Zendesk, MS Project, and other project tracking tools preferred.
• Proficiency in MS Office products, including PowerPoint, Excel, and Word.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $74,200 -$94,000. In addition, PCG provides a range of benefits for this role, including medical