Senior Collaboration Engineer

Position Overview

This role is for a Senior Collaboration Engineer. The candidate designs, monitors, manages, and troubleshoots various aspects of our collaboration platform. We are seeking an experienced, passionate, and service-oriented candidate to oversee all our collaboration platforms, such as Microsoft 365, Miro, various file services and much more. Additionally, the candidate will support develop a comprehensive knowledge base to enhance support efficiency and contribute to the continuous improvement of support processes.

Company Overview

The work we do at FUJIFILM Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.  Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Job Summary

 

Business Technology & Digital Solutions is a fast-growing organization leading digital transformation at FUJIFILM Biotechnologies. You will work alongside highly dedicated and skilled colleagues worldwide, collectively ensuring stable, efficient, and compliant IT solutions. The Engineering team is part of the Infrastructure & Operations (I&O) department.

 

As part of the Global Digital Workspace Engineering team, the Senior Collaboration Engineer provides critical technical guidance and expertise, handling Microsoft Teams, SharePoint, OneDrive, Azure Entra, Intune, and more. The candidate must have a deep level of knowledge within the space, as well as high practical knowledge of how the Microsoft Graph API works and how to automate various tasks using PowerShell. The role involves diagnosing and resolving high-level technical issues across a wide range of technologies, analyzing inquiries, identifying appropriate technical areas or vendors to address problems, consulting with managers and colleagues on action plans, and serving as the ultimate point of escalation within the business.

This critical role offers technical expertise and advanced insight, concentrating on tackling and resolving intricate issues connected to various collaboration platforms and endpoint technologies. Main responsibilities include evaluating requests, choosing appropriate technical solutions, and acting as the primary escalation contact within the organization.  

 

A key part of this position involves training and mentoring the Global Service Desk team, passing on knowledge, and building troubleshooting abilities. The role also includes overseeing the development and upkeep of the organisation’s knowledge base, as well as creating support and training materials for Collaboration to assist users.

 

The ideal candidate possesses a service-oriented mindset, capable of handling customer requests while prioritizing based on criticality. Candidates should have strong knowledge of Microsoft 365, including but not limited to Azure Entra, Intune, the Office 365 suite, handling telephony via Microsoft Teams, and be able to automate and ensure various processes using PowerShell and the Graph API for Microsoft 365. The candidate must demonstrate analytical and methodical approaches to IT incidents and requests, showcasing proven problem-solving skills to address complex technical challenges. Excellent teamwork and collaboration skills are essential for effective interaction within diverse teams and fostering a cooperative work environment. The candidate should exhibit a self-motivated and resourceful attitude, with the ability to prioritize and execute tasks in high-pressure situations while maintaining a strong sense of responsibility and commitment to service.

 

Additionally, the candidate will participate in project execution, quality assurance, and support process administration. As FUJIFILM Biotechnologies works in the pharmaceutical space, it is important that the candidate can follow strict processes, help ensure guidelines are up to date, and that work is well documented.

 

Key Duties will be split between:

 

A)

Technical Guidance and Issue Resolution: As the primary point of escalation within the organization, the Senior Collaboration Engineer