Senior Backend Engineer - Seller After-sales XP

Back Market is the world’s leading refurbished electronics marketplace with a team of 700 people, powering operations in 17 countries (and counting!).<br/>Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps <a href="https://www.backmarket.com/content/event/new-vs-refursbished-environmental-impact/68">lower our collective environmental impact</a>. We have indeed contributed to avoid the production of 963,226 tons of CO2e worldwide since our launch in 2014.<br/>Be part of an exciting and growing international adventure that will change the way the world consumes tech.<br/><br/>Our engineering department, the Bureau of Technology<br/>Representing a third of our overall team, the Bureau of Technology is structured around some concepts introduced by the foundational “<a href="https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf">Spotify model</a>”: Squads, Tribes, and Chapters. <br/>Spread across 5 tribes, the ~20 Product squads are the cross-functional, autonomous teams building and operating services to deliver value to customers and suppliers. They are grouped in tribes addressing a common theme. These Product squads are supported by the ~10 Platform squads which address the cross-cutting challenges, as well as the CyberSecurity team. <br/>As a Senior Backend Engineer, you will work closely with all members of your squad, and the Staff engineer of your tribe. Bi-monthly rituals with your tribe and the Backend Chapter will allow you to share what works for your squad, learn what works for others, and make sure your technical direction is aligned with the overall vision.<br/>To know more about our Tech team, composed today of about 300 people, you can consult :A videos of our VP of Engineering : <a href="https://urlz.fr/kyX6">https://urlz.fr/kyX6</a>Our Career Site : <a href="https://jobs.backmarket.com/">https://jobs.backmarket.com/</a>Some articles written by member of the BoT : <a href="https://urlz.fr/kyX8">https://urlz.fr/kyX8</a><br/>Main technical challenges<br/>While Back Market has historically been powered by a monolithic application, it is currently being re-shaped into a distributed information system: building a set of efficient and loosely coupled services is one of the main challenges to face for the years to come.<br/>This will allow each squad to: define their own ways of working ; release at their own pace ; manage their stored data by themselves ; have more latitude when picking a tech or tool.<br/>As a Senior Backend Engineer the challenge is three-fold:- making this transition seamlessly with zero downtime and no revenue loss- ensuring scalability of the codebase in the context of new country openings in terms of complexity and adaptability of features- guaranteeing high performance of production environments<br/>Our technical environment<br/>We use a lot of different technologies. Here is a list of the most commonly used by the Backend Engineers: <br/>Application (Python): Django/FastAPI/Flask/Celery/SQLAlchemyDatastore: PostgreSQL/MySQL/RedisInfrastructure: AWS / GCP / Kubernetes / Docker / Datadog/ ArgoCD / CircleCI<br/>What you will do in this role <br/>We are looking for a Senior Backend Engineer to help us build &amp; operate a set of efficient, high cohesion, low coupling services with {security,privacy}-by-{default,design} to support the growth of the business.<br/>You will be working in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the product that they own. <br/>We are looking for passion in creating systems by producing clean, consistent and well-organised code. As well as a good team player supporting colleagues and creating a learning and sharing environment!<br/>English must be a no-brainer as you will join an international team dispatched in different locations around the world (US/FR/SP/JP). <br/>About the team<br/>We are the entrypoint of our after-sale experience, which means that we have a high responsibility to make sure that our customers get a smooth ride with us once they have purchased a device.<br/>To achieve this, we notably provide our customers with:• insightful information about theirs orders at a glance• a self-served way to report issue(s) they may be encountering with their order• contextualized and automated resolution methods (e.g. repair, return and refund) based on the reported issue(s)<br/>The team closely follows our contact rate to identify new ways of proactively helping our customers so as to quicken the access to what they are looking for and ensure our customer care agents can focus on edge cases.<br/>We have big and exciting challenges ahead, such as:• working alongside our payment and catalog teams to implement a new resolution method