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Dispatch Operations Specialist Lead
Amazon.comUnited Statesfull_timeVerifiedPosted 25 Jul 2023
About the role
**Role located in Tempe, AZ**
Amazon’s ROC Team is seeking a highly skilled and motivated Dispatch Operations Specialist lead to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments with excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
We are open to hiring candidates to work out of one of the following locations:
Tempe, AZ, USA
- High School or Equivalent Diploma
- Experience in manufacturing, transportation, customer service, and/or distribution environments
- Must be flexible to work some weekend shifts as needed, as this team provides tactical support to Amazon’s fulfillment network 7 days/week
- 1 year of experience working with computers and Microsoft Office (including outlook, Word, and Excel)
- Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Must be able to work 40 hours/week and overtime as required
- Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
- Must be at least 18 years of age or older
• Degree in Engineering, Operations, Logistics or related field
• 1+ years of direct management experience for employees and their performance
• 2+ years of work experience in logistics/transportation industry
• Data management & data quality control experience with experience pulling and analyzing large sets of data
• Demonstrated experience using data to drive root cause elimination and process i
Amazon’s ROC Team is seeking a highly skilled and motivated Dispatch Operations Specialist lead to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments with excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
We are open to hiring candidates to work out of one of the following locations:
Tempe, AZ, USA
Basic Qualifications
- High School or Equivalent Diploma
- Experience in manufacturing, transportation, customer service, and/or distribution environments
- Must be flexible to work some weekend shifts as needed, as this team provides tactical support to Amazon’s fulfillment network 7 days/week
- 1 year of experience working with computers and Microsoft Office (including outlook, Word, and Excel)
- Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Must be able to work 40 hours/week and overtime as required
- Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
- Must be at least 18 years of age or older
Preferred Qualifications
• Completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience• Degree in Engineering, Operations, Logistics or related field
• 1+ years of direct management experience for employees and their performance
• 2+ years of work experience in logistics/transportation industry
• Data management & data quality control experience with experience pulling and analyzing large sets of data
• Demonstrated experience using data to drive root cause elimination and process i
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