Inside Sales Account Representative (Remote)

Job Description

Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model.

This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners.

This position is remote.

Essential Accountabilities:

• Demonstrates an ability to quickly connect and build rapport.

• Ability to thrive in a digital environment using MS Office, MS Teams, Outlook and Salesforce.

• Primary point of contact for assigned customers, connect with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities.

• Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services.

• Develop territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth.

• Work collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio.

• Shares with other team members within the region to foster growth and development within the team.

• Analyze sales results on a monthly basis and manage expenses within budget guidelines.

• Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts.

• Works with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs.

• Develop current understanding of Animal Health products, industry trends and competitor landscape.

• Develop knowledge of our omni-channel demand generation tools and how to leverage these tools to drive positive outcomes.

• Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization.

• Responsible for developing and meeting learning and development objectives agreed upon with leadership.

Scope and Context:

• This position is an individual contributor role.

Animal Health Commercial Competencies

Leadership Behaviors

• Demonstrate Ethics & Integrity

• Drive Results

• Focus on Customers & Patients

• Make Rapid Disciplined Decisions

• Act with Courage & Candor

• Build Talent

• Foster Collaboration

Professional Competencies

• Business & Financial Acumen

• Working Across Boundaries

• Strategic Thinking

• Productive Communication

• Problem Solving

• Project Management

Core Commercial Functional Competencies

• Customer and Market Insights

• Product Knowledge & Portfolio Management

• Account Management

• Customer Engagement

• Market Access

• Regulatory & Compliance Knowledge

• Lifecycle Management

Minimum Qualifications:

Required Skills/Abilities:

• Experience selling animal health products is preferred.

• Excellent interpersonal/communication and presentation skills

• Demonstrated motivation and focus on achieving measurable, tangible results.

• Commitme