Salesforce Production Support - Sales & Service Cloud
Ford Motor CompanyAbout the role
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.
In this position...
As our Salesforce production support, you will be responsible for supervising, monitoring and maintenance of applications built on the Salesforce platform & applications used to integrate Salesforce. You will be actively involved in handling production problem situations and applying changes as needed. This person will be supporting our global sales and customer support teams with any challenges they face within Salesforce and our global process. This role will work directly with our Ford Pro Tech teams and be part of any new launch.
This role will report into the Revenue Operations Manager.
What you'll do...
- Experience troubleshooting and resolving production issues real-time, by providing tactical, strategical solutions and/or code changes.
- Comfortable understanding and interacting with integrations, flows and object schemas
- Foundational understanding of Sales Cloud & Service Cloud - including common products/features (i.e. CPQ, Live Chat and Customer Portals)
- DocuSign & Copado experience a plus
- Perform Root Cause Analysis, Impact analysis.
- Provide general technical leadership to members on the team.
- Developing in depth knowledge of the supported applications.
- Client service cloud knowledge
- Thorough analysis skills
- Proficient with Client configuration and customizations using Validation rules, workflow rules, process builders, flows.
- Good with Apex knowledge
- Strong understanding of Client lightning, best practices and functionality.
- Hands on with creating reports, dashboards
- Excellent in Client Debug log analysis
- Good to have Incident, Problem management
- Good time management and organizational skills to effectively manage high-scale projects
You'll have...
- Bachelors degree
- Salesforce certified administrator or working towards certification required.
- 2-3 years of experience working in Salesforce or similar CRM systems, knowledge of sales cloud and service cloud
- 2+ years’ experience production support
- Experience reading and writing SQL Queries is an asset.
Even better, you may have...
- Excellent verbal and written communication skills
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service.
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time
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