Senior UX Researcher

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

What you’ll do: 

 

In this role you’ll join a diverse group of user researchers on a mission to help SAP users become efficient at work. We are primarily located in Palo Alto, California and Walldorf, Germany. Our backgrounds span several areas such as cognitive science, human factors, design and business. Our insights impact many lines of business across SAP and millions of users across the globe.  

 

We are looking for a senior user researcher to specialize in delightful user experiences across SAP.  You'll collaborate closely with cross-functional teams to provide the user insights that power intuitive and user-centric experiences that set a high standard for user engagement and satisfaction. You’ll collaborate closely with product managers, designers, and engineers to integrate research findings throughout the product lifecycle. Additionally, you will play a pivotal role in fostering a research-driven culture across the organization, ensuring every important decision is backed by a deep understanding of our users. 

 

What you bring: 

 

You have substantial experience in user research, with comprehensive expertise in both qualitative and quantitative methodologies. You have a proven ability to translate data into clear, actionable insights that drive product strategy and design. Strong communication and presentation skills are essential, as you'll need to convey research findings to a variety of stakeholders, including design leadership and executives. A passion for user-centered design and a commitment to staying current with industry trends and best practices will be critical in ensuring the success of our products and the satisfaction of our users. 

 

Expectations and tasks 

 

• Develop working relationships with product and design teams to gain an understanding of the product portfolio and existing end-to-end experience  

• Lead proactive research efforts to uncover opportunities for innovation and differentiation in the current customer experience

• Work with product teams to shape insights into a narrative to explain where problems and opportunities in the experience are, and what collaborations across the business are needed to act  

• Collaborate with product and design leaders, as well as leaders across the business (e.g. professional services and customer support) to create strategies to improve the end-to-end customer experience  

 

About you 

 

• Advanced degree in a relevant HCI field  

• 3+ years of experience in user research across product development lifecycle stages  

• Proficient in a wide variety of user research methods and able to mix and apply methods to answer research questions  

• Excellent communications skills; fluency in English is required  

• Strong data synthesis/analysis and data storytelling skills  

• Strong project management skills  

• Experience with B2B software a plus 

 

About the Team 

 

Our team transforms user engagement from the first interaction onward, creating intuitive onboarding and continuous learning experiences that empower users. We are a dynamic group of researchers, designers and content strategists who thrive on collaboration and creativity to make a significant impact on millions of users worldwide