FRONT DESK MANAGER - MARRIOTT ATLANTA

Description

Reports To: General Manager, Director of Operations, Front Office Manager

Supervises:  Guest Services Representatives & Night Audit.

Job Purpose:  To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, and guest accounting to maintain established operational standards and maximize profits of the hotel. 
 

Job Responsibilities:

1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
2. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
4. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
5. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
6. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
7. Receive departmental related guest complaints and ensures corrective action is taken.
8. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.

 While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business needs dictate.    

Atlanta Marriott NW (managed by Dimension Hospitality) Offers Excellent Benefits & Rewards:

• Health Insurance: (Full-Time associates) Benefits are effective the 1st day of the month following the date you complete your enrollment (if hired during the 1st - 15th pay period), not to exceed 60 days of employment. 
• Retirement Savings (401k) 
• Paid vacation:  Eligibility for this time begins after 90 days of service (you will begin accruing on your first day). 
• Flexible Sick Days:  We offer flexible sick time which means you may use the time as personal time.  Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• We offer free meals to our associates.  Also, you are eligible for 20% meal discount at Marriott Restaurants.
• Hotel room discount at Marriott International.  In addition, hotel room discount at Dimension Hospitality managed hotels.
• Tuition reimbursement
• Room for growth! 
• And much more!  

Job Skills:

1. Analyze and interpret business records and statistical reports; interpret policies established by administrators.
2. Use mathematical skills to interpret financial information and prepare budgets.
3. Understand the government regulations covering business operations.
4. Make business decisions based on production reports and similar facts, experience, and opinion. 
5. Plan and organize the work of others.
6. Change activity frequently and cope with interruptions.

Requirements

Education

• High school diploma or GED. 
• Bachelor’s Degree in Management, Hotel Administration, Business or related field.

Experience 

• Minimum 1 year experience on night audit, 2 years' experience in front desk operations; an equivalent combination of education and experience.