Technical Account Manager (TAM)

Roles & Responsibilities

• Manage end-to-end program execution for device development, testing, and certification programs.
• Act as the primary interface for OEM/ODM partners, driving schedules, deliverables, and technical alignment.
• Coordinate cross-functional teams, including engineering, QA, product, and operations, to ensure on-time device releases.
• Lead device certification efforts (FCC, CE, Wi-Fi Alliance, Bluetooth SIG, carrier certifications, etc.).
• Define and manage test strategies, validation plans, and acceptance criteria for devices.
• Oversee functional, performance, interoperability, and field testing activities.
• Track program milestones, risks, dependencies, and mitigation plans.
• Drive defect triage, root cause analysis, and closure with internal teams and OEM partners.
• Ensure compliance with regulatory, security, and quality standards.
• Prepare program dashboards, status reports, and executive communications.