Voice Engineer Team Lead

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Interim Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

Job Family:

Information Systems Management

Job Qualifications:

Skills:

Cisco Unity Connection Administration, Cisco Voice, Unified Communications, United Contact Center Express (UCCX)

Certifications:

CCNP Collaboration - Cisco Systems

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

Voice Engineer Lead

Job Description Summary:

Work Location: Onsite - Doral, FL (No telecommuting option)

Clearance: Top Secret (SCI eligible)

Shift: 8am-4pm. (After hours support as required)

GDIT provides enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations throughout their Area of Responsibility (AOR), which consists of Central America, South America, and select countries in the Caribbean. SOUTHCOM is headquartered in Doral, FL.

GDIT SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.

We have an opportunity for a Senior Telecom & Voice Engineer to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028.

Responsibilities and Tasks:

• Requires detail-oriented, in-depth knowledge of Unified Communications (UC) hardware and software for CISCO Voice Systems.
• Provides high-level support and technical expertise for Unified Capabilities.
• Responsible for systems administration, operations, maintenance, and associated activities of communication/collaboration platforms installed throughout the USSOUTHCOM enterprise.
• Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.
• Responsible for applying security principles, practices, and procedures under the Risk Management Framework (RMF) to maintain compliance with applicable security regulations.
• Install, maintain, update, document, and manage all aspects of collaborative services needed in support client requirements.
• Assist with the planning, design, implementation and sustainment of Cisco Collaborative Solutions, Cisco tools, QoS, VoIP deployments, SIP trunks, call control, IP routing, LAN switching and routing protocols.
• Develop and oversee the adherence to maintenance and performance standards for data, voice, and video network hardware systems.
• Troubleshoot highly complex data, voice and hardware problems.
• Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and errors in the environment using a variety of tools and processes.
• Perform network readiness collaboration assessments and optimize high level voice and network solutions. Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs).
• Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s geographically dispersed VoIP infrastructure.
• Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones.
• Maintain inventories for support and maintenance per location by working with our selected vendors.
• Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service records, asset inventories, topologies, etc.
• Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks.
• Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup